Patient Access & Booking Specialist

South Coast Radiology; Perth; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Work-Life Balance

Community and Social Events

Job summary

Apex Radiology is seeking a Booking Centre Agent in O'Connor, WA. You will be the first point of contact for patients and referrers, handling calls, appointments and referrals with care.

Your role focuses on accuracy, confidentiality and seamless scheduling within a busy diagnostic imaging environment. Join a supportive team within the IDX Group, enjoying competitive salary reviews, parental leave, fitness benefits and staff recognition.

Qualifications

• A patient-first approach with excellent customer service.
• Confident communicator who is calm, compassionate and solutions-focused.
• Attention to detail in administrative tasks and data entry.
• Comfortable using multiple digital platforms and booking systems.
• Experience in medical or allied health administration preferred; radiology experience valued.

Responsibilities

• Answering incoming calls with warmth and professionalism.
• Scheduling appointments and optimizing booking slots.
• Providing patients with scan prep, costs and concession information.
• Processing referrals and coordinating with clinical teams.
• Collaborating with radiologists, technicians and admin staff to ensure service excellence.
• Ensuring accurate patient data entry and handling confidential information.

Job description

Apex Radiology is seeking a Booking Centre Agent in O'Connor, WA. You will be the first point of contact for patients and referrers, handling calls, appointments and referrals with care.

Your role focuses on accuracy, confidentiality and seamless scheduling within a busy diagnostic imaging environment. Join a supportive team within the IDX Group, enjoying competitive salary reviews, parental leave, fitness benefits and staff recognition.