Patient-Focused Admin Assistant – Haematology & Oncology

Health; Adelaide; Hybrid; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Salary packaging benefits

Fitness Passport

Free public transport

Employee Assistance Program

Relocation support may be negotiated

Job summary

The Administrative Assistant provides confidential and professional administrative support to the Michael Rice Centre for Haematology and Oncology within the Women’s and Children’s Health Network in Adelaide CBD. The role manages enquiries, reception, paging systems and ensures prompt referral of patient welfare matters.

This full-time, ongoing position offers a dynamic workflow, teamwork, and the opportunity to support patients, relatives and staff with discretion and empathy in a busy clinical

Qualifications

• Provide confidential, professional administrative support and front-line reception.
• Maintain patient confidentiality and handle sensitive information appropriately.
• Manage enquiries with tact and maintain calm under high workload.
• Communicate effectively with patients, relatives, staff and external agencies.
• Use judgement to respond to difficult situations with empathy and diplomacy.

Responsibilities

• Provide a front-line reception service to the department.
• Empathetic and prompt management of enquiries, both face to face and over the telephone.
• Coordinate ingoing and outgoing phone calls.
• Process billings for all appointments using department system.
• Provide appropriate support to patients, relatives and visitors.

Skills

Front-line reception

Confidential information handling

Independent with team work

Effective communication

Judgement with tact

Job description

The Administrative Assistant provides confidential and professional administrative support to the Michael Rice Centre for Haematology and Oncology within the Women’s and Children’s Health Network in Adelaide CBD. The role manages enquiries, reception, paging systems and ensures prompt referral of patient welfare matters.

This full-time, ongoing position offers a dynamic workflow, teamwork, and the opportunity to support patients, relatives and staff with discretion and empathy in a busy clinical