Customer Service Officer/Receptionist

mlcoa; Town of Cambridge; On-site; AUD 60,000 - 65,000; Full time

Job summary

mlcoa is an established premier international provider of independent medical opinions and specialist services. We are seeking a Customer Service Officer to support customers and arrange appointments with our extensive specialist consultant team.

Reporting to the Operations Manager, you will meet and greet patients, assist with scheduling, use our scheduling software, and coordinate with the CRM to ensure outstanding service across all stakeholders.

Qualifications

• Minimum 2 years’ experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences)
• Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule
• A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
• Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
• A keen focus on being efficient, productive, and focused with the highest level of attention to detail
• Superior verbal and written communication skills including negotiation and influencing skills
• A resilient personality with a natural orientation towards working with others positively and respectfully
• A personal approach which is enthusiastic, friendly and helpful
• Capacity to independently prioritise while maintaining a high level of flexibility

Responsibilities

• Meeting and greeting patients and consultants
• Supporting the day-to-day delivery of appointments
• Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
• Utilizing custom software program to support the delivery of services
• Working with the Customer Relationship Manager to respond to specific customer requests
• Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks
• Engagement with customers, consultants and colleagues to ensure outstanding service delivery

Skills

Front office experience

MS Office

Customer service

Relationship skills

Attention to detail

Communication skills

Team player

Positive attitude

Prioritisation

Tools

Custom scheduling software

Job description

• Compensation: AUD 60,000 - AUD 65,000 - yearly

Company Description

mlcoa is an established premier international provider of independent medical opinions and specialistservices to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Customer Service Officer.

Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

Job Description

• Meeting and greeting patients and consultants
• Supporting the day-to-day delivery of appointments
• Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
• Utilizing custom software program to support the delivery of services
• Working with the Customer Relationship Manager to respond to specific customer requests
• Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required
• Engagement with customers, consultants and colleagues to ensure outstanding service delivery

Qualifications

Specific Knowledge and Skills

• Minimum 2years’ experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences)
• Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule
• A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
• Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
• A keen focus on being efficient, productive, and focused with the highest level of attention to detail
• Superior verbal and written communication skills including negotiation and influencing skills
• A resilient personality with a natural orientation towards working with others positively and respectfully
• A personal approach which is enthusiastic, friendly and helpful
• Capacity to independently prioritise while maintaining a high level of flexibility

Additional Information

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.