Customer Service Officer

MedHealth Group; Western Australia; Hybrid; AUD 60,000 - 65,000; Full time

Job summary

mlcoa is seeking an enthusiastic and driven Customer Service Officer to support patients and consultants. You will coordinate scheduling, greet clients, and handle inquiries with care and professionalism.

Reporting to the Operations Manager, you will work with our consultant team to ensure timely appointments, accurate data entry, and smooth office operations across services in Australia. A keen eye for detail and friendly, proactive communication are essential.

Qualifications

• Minimum 2 years’ experience as a front office receptionist or customer service officer (or similar) in medical/health or related industry.
• Advanced technology skills including Microsoft suite and capacity to utilise systems to support scheduling.
• Strong customer service focus with problem-solving ability to deliver quality scheduling outcomes.
• Excellent relationship-building with high emotional and social intelligence.

Responsibilities

• Meet and greet patients and consultants.
• Support day-to-day delivery of appointments.
• Respond to general administrative, scheduling, and booking queries via phone, inbox and online booking system.

Skills

Front office coordination

Customer service excellence

Scheduling and calendar management

Communication skills

Problem solving

Attention to detail

Team collaboration

Empathy and interpersonal skills

Tools

Microsoft Office

CRM / scheduling software

Job description

• Compensation: AUD 60,000 - AUD 65,000 - yearly

Company Description

mlcoa is an established premier international provider of independent medical opinions and specialistservices to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Customer Service Officer.

Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

Job Description

• Meeting and greeting patients and consultants
• Supporting the day-to-day delivery of appointments
• Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
• Utilizing custom software program to support the delivery of services
• Working with the Customer Relationship Manager to respond to specific customer requests
• Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required
• Engagement with customers, consultants and colleagues to ensure outstanding service delivery

Qualifications

Specific Knowledge and Skills

• Minimum 2years’ experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences)
• Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule
• A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
• Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
• A keen focus on being efficient, productive, and focused with the highest level of attention to detail
• Superior verbal and written communication skills including negotiation and influencing skills
• A resilient personality with a natural orientation towards working with others positively and respectfully
• A personal approach which is enthusiastic, friendly and helpful
• Capacity to independently prioritise while maintaining a high level of flexibility

Additional Information

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.