Patient Experience Coordinator | Medical Receptionist

Advara Heartcare; City Of Mandurah; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Additional annual leave

Paid parental leave

Fitness Passport

Career development opportunities

Team culture

Job summary

Advara HeartCare group seeks a dedicated Medical Receptionist to join our Mandurah and Rockingham clinics on a full-time basis. You will be the first point of contact, greeting patients and coordinating appointments while supporting doctors and the clinical team.

You’ll manage phones and referrals, handle patient information accurately, and help maintain a smooth, friendly patient journey from the moment they arrive.

Qualifications

• Genuine passion for patient care.
• Friendly, professional and confident.
• Excellent communication and attention to detail.
• Organised and able to manage competing priorities.
• Comfortable using technology and learning new systems.
• Works well independently and as part of a team.
• Previous medical reception or healthcare experience (highly regarded).

Responsibilities

• Welcoming and supporting patients
• Managing phones, enquiries and appointments
• Coordinating doctor diaries and cardiac testing
• Processing referrals and patient information
• Providing accurate and efficient administration
• Supporting doctors and the wider clinic team
• Ensuring our patients receive a friendly, professional experience from the moment they arrive

Skills

Patient care

Communication

Attention to detail

Organisational skills

Tech-savvy

Teamwork

Independent work

Job description

Advara HeartCare group seeks a dedicated Medical Receptionist to join our Mandurah and Rockingham clinics on a full-time basis. You will be the first point of contact, greeting patients and coordinating appointments while supporting doctors and the clinical team.

You’ll manage phones and referrals, handle patient information accurately, and help maintain a smooth, friendly patient journey from the moment they arrive.