Cardiology Clinic Front Desk & Patient Care Specialist

Advara HeartCare; Coffs Harbour; On-site; AUD 50,000 - 60,000; Full time

Job summary

Advara HeartCare is recruiting a Medical Receptionist for our Coffs Harbour clinics. You will provide warm, professional administrative support, manage bookings, triage patient questions, and ensure accurate Medicare/DVA billing and referrals.

In this fast-paced role, you’ll collaborate with doctors and clinical teams, help deliver first‑class patient experiences, and use Health Track software to support efficient workflows.

Qualifications

• Experience in administration or customer service, ideally in healthcare or aged care.
• Strong time management and prioritisation skills.
• Excellent communication skills with the ability to support patients sensitively.
• Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred).
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Managing appointment bookings, rescheduling, and patient communications
• Liaising with hospital staff, doctors, and clinical teams
• Checking patient GP referrals and Medicare data for accuracy
• Answering incoming calls promptly and professionally
• Processing billing and receipting for patient accounts, including Medicare and DVA
• Supporting the team with efficient use of our Health Track system

Skills

Customer service

Administrative support

Communication

Time management

Tools

Health Track system

Job description

Advara HeartCare is recruiting a Medical Receptionist for our Coffs Harbour clinics. You will provide warm, professional administrative support, manage bookings, triage patient questions, and ensure accurate Medicare/DVA billing and referrals.

In this fast-paced role, you’ll collaborate with doctors and clinical teams, help deliver first‑class patient experiences, and use Health Track software to support efficient workflows.