Medical Receptionist: Patient Experience Specialist

Bupa; Bowral; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Health insurance discounts

Employee benefits program

Job summary

Bupa is seeking a friendly Medical Receptionist for its Bowral clinic in New South Wales. You will greet patients, manage appointments and handle payments, while ensuring every visitor feels heard and supported. The role emphasizes calm, efficient front-desk operations in a busy healthcare setting.

The successful candidate will have previous GP reception experience, familiarity with Best Practice software, and a commitment to delivering excellent patient care on a minimum of three days per week.

Qualifications

• Previous GP Medical Receptionist experience is needed.
• Greet patients and visitors in a professional, friendly manner, ensuring a positive experience from arrival to departure.
• Register new patients and update existing patient information accurately in the clinic's system.
• Manage appointment bookings efficiently, coordinating with medical staff to schedule consultations, tests, and follow-ups.

Responsibilities

• Answer phones and greet patients, creating a calm, reassuring environment.
• Coordinate appointments and connect patients with the care team.
• Assist in processing payments and health insurance queries with confidentiality.
• Ensure reception area is clean, organized and stocked with supplies.
• Support the nursing team with effective communication and teamwork.

Skills

Communication skills

Customer service

Organisational skills

Tools

Best Practice

Job description

Bupa is seeking a friendly Medical Receptionist for its Bowral clinic in New South Wales. You will greet patients, manage appointments and handle payments, while ensuring every visitor feels heard and supported. The role emphasizes calm, efficient front-desk operations in a busy healthcare setting.

The successful candidate will have previous GP reception experience, familiarity with Best Practice software, and a commitment to delivering excellent patient care on a minimum of three days per week.