Patient Care Concierge — Frontline Services

City Fertility; Brisbane; On-site; AUD 42,000 - 64,000; Full time

Job summary

City Fertility Newstead in Brisbane is seeking a Patient Services Administrator who is passionate about making a difference in people’s lives. This role blends administration with a welcoming, patient-centered experience.

You will be the first point of contact, manage appointments and registrations, assist with billing under Medicare, and support privacy and compliance, contributing to high-quality care and a positive patient journey.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage appointments and registrations in a friendly, professional manner.
• Assist with Medicare billing processes and insurance submissions.
• Support privacy, confidentiality and compliance with healthcare regulations.
• Contribute to a smooth, patient-centered journey from check-in to departure.

Job description

City Fertility Newstead in Brisbane is seeking a Patient Services Administrator who is passionate about making a difference in people’s lives. This role blends administration with a welcoming, patient-centered experience.

You will be the first point of contact, manage appointments and registrations, assist with billing under Medicare, and support privacy and compliance, contributing to high-quality care and a positive patient journey.