Patient Experience & Care Coordination Lead

This Is Life; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Chiropractic care

Mentorship

Professional growth

Supportive team culture

Job summary

This Is Life on the Gold Coast is seeking a dedicated Patient Experience Support Care Advocate and Administrative Team Leader. You’ll be the warm, steady face for patients, guiding them from first contact through care plans while coordinating scheduling and financial discussions.

You’ll lead day-to-day administrative operations to free the clinical team to focus on patient care, ensuring accuracy in every interaction and a compassionate, problem-solving approach for families.

Qualifications

• Experience delivering warm, professional patient interactions.
• Ability to drive new patient conversion from enquiry to care plan.
• Strong scheduling and administrative coordination skills.

Responsibilities

• Deliver welcoming, professional patient interactions at every touchpoint as the primary face of the practice.
• Monitor patient satisfaction and provide proactive support for concerns.
• Coordinate new patient journey from enquiry to care plan commitment and follow-up.
• Prepare patients for financial ROFs; coordinate scheduling and payments.
• Manage scheduling to optimise the clinical team's time and patient needs.
• Maintain an organised front-desk and practice environment, including reception and admin tasks.

Skills

Empathy

Communication skills

Calm under pressure

Attention to detail

Tech literacy

Problem solving

Organizational skills

Team collaboration

Job description

This Is Life on the Gold Coast is seeking a dedicated Patient Experience Support Care Advocate and Administrative Team Leader. You’ll be the warm, steady face for patients, guiding them from first contact through care plans while coordinating scheduling and financial discussions.

You’ll lead day-to-day administrative operations to free the clinical team to focus on patient care, ensuring accuracy in every interaction and a compassionate, problem-solving approach for families.