Front Office Leader: Patient Experience & Admin Ops

Coastal Digestive Health; Sunshine Coast Regional; On-site; AUD 60,000 - 90,000; Full time

Job summary

Coastal Digestive Health on the Sunshine Coast is seeking an experienced Front Office Manager to lead our reception and administration team, ensuring a welcoming and efficient patient journey from first contact to completion of care.

You will oversee front office operations, Medicare and billing processes, and work closely with doctors, nurses and management to improve systems, schedule rosters, recruit and train staff, and foster a high-performing, patient-focused culture.

Qualifications

• Front Office Manager experience preferred.
• Ability to lead reception and administration teams.

Responsibilities

• Oversee front office operations and Medicare/billing processes.
• Collaborate with doctors, nurses and management to improve systems and workflows.
• Lead staff scheduling, recruitment and training to maintain a patient-focused culture.

Job description

Coastal Digestive Health on the Sunshine Coast is seeking an experienced Front Office Manager to lead our reception and administration team, ensuring a welcoming and efficient patient journey from first contact to completion of care.

You will oversee front office operations, Medicare and billing processes, and work closely with doctors, nurses and management to improve systems, schedule rosters, recruit and train staff, and foster a high-performing, patient-focused culture.