Patient Enquiry Officer (Administration Officer Lvl 2) - Perm FT

NSW Health; Liverpool; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Superannuation 12%

Annual leave with 17.5% leave loading

Extra day off per month

Hybrid and varied hours

Paid maternity and parental leave

Discounted gym membership

Staff wellbeing and support service

Job summary

NSW Health is seeking a Patient Enquiry Officer (Administration Officer Lvl 2) for a permanent full-time position. You will support patient enquiries and administrative processes, contributing to a respectful and efficient frontline experience within a NSW Health facility.

The role emphasizes curiosity, initiative, and collaboration, with flexible work options including hybrid arrangements. Applicants are encouraged to share experiences and demonstrate strong confidentiality and attention to

Qualifications

• Describe your experience providing high-quality customer service in a busy environment, maintaining professionalism and confidentiality.
• Provide an example of managing competing administrative priorities while maintaining accuracy and attention to detail.
• Explain what systems or tools you used to manage inquiries and administration.

Job description

Patient Enquiry Officer (Administration Officer Lvl 2) - Perm FT

We're looking for someone who thrives in an environment where curiosity, initiative, and collaboration drive everything we do. You'll thrive in this role if you are:

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

Describe your experience providing high-quality customer service in a busy environment. How have you managed challenging enquiries while maintaining professionalism and confidentiality?

Provide an example of how you have managed competing administrative priorities while maintaining accuracy and attention to detail. What systems or tools did you use?

If you’d like more details, we’re here to help.

Position Information

Diversity, Culture & Inclusion

We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact

• ***************@health.nsw.gov.au

We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

Aboriginal Workforce

More Than Just a Job – Why Work With Us?

12% superannuation

Salary packaging and novated leasing via

Annual leave with 17.5% leave loading (for full-time and part-time staff)

One extra day off each month for full-time employees

Work-Life Balance

Flexible work options, including hybrid and varied hours (depending on the role)

Paid maternity and parental leave

Generous leave options like long service and carers leave

Grow Your Career

Discounted gym membership through

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Child Safe Employment

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementingthe

• South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementingthe
• Child Safe Standards
• .We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Temporary Positions

For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.