Patient Communications & Front Desk Officer

Nepean Blue Mountains Local Health District; Penrith; On-site; AUD 51,000 - 53,000; Full time

Benefits offered by this job

Accrued Day Off (ADO)

Salary Packaging

Novated Leasing

Education Training Service with 110+课程

Job summary

Nepean Blue Mountains Local Health District (NBMLHD) is hiring Patient Communication Officers at Nepean Hospital. You will manage patient enquiries, handle multi-line calls and assist with reception duties in a fast-paced hospital environment.

The role requires strong communication skills, accuracy in record-keeping, and flexibility to work a 24/7 rotating roster including mornings, days, afternoons, nights, weekends and public holidays.

Qualifications

• Relevant qualifications in office/administrative skills or equivalent experience.
• Experience operating a multi-line or multi-extension switchboard with high call volumes.
• Strong communication, interpersonal and problem‑solving skills.

Responsibilities

• Manage incoming telephone enquiries for hospital services and departments.
• Support face-to-face reception duties and patient enquiries.
• Maintain accurate patient movement information in information systems.
• Coordinate and escalate emergency calls per procedures to ensure hospital safety.
• Support communication across clinical and non‑clinical teams.

Skills

Multi-line switchboard

Call handling

Customer service

Data entry

Information systems

Teamwork

Education

Office administration qualification

Tools

Hospital information systems

Keyboard/data entry

Job description

Nepean Blue Mountains Local Health District (NBMLHD) is hiring Patient Communication Officers at Nepean Hospital. You will manage patient enquiries, handle multi-line calls and assist with reception duties in a fast-paced hospital environment.

The role requires strong communication skills, accuracy in record-keeping, and flexibility to work a 24/7 rotating roster including mornings, days, afternoons, nights, weekends and public holidays.