Clinical Support Officer

Hunter New England Local Health District; Tamworth Regional Council; On-site; AUD 51,000 - 54,000; Part time

Benefits offered by this job

Salary packaging options

Fitness Passport

Career development opportunities

Collaborative team

Job summary

Hunter New England Local Health District is seeking a committed Clinical Support Officer to support the Nursing & Midwifery Services team at Tamworth Hospital. This on-site role involves coordinating documentation, handling workforce data and providing efficient admin support to leaders.

You will be part of a busy hospital environment, require strong organisation, attention to detail and the ability to manage multiple priorities while delivering high‑quality service.

Qualifications

• Certificate III in Health Administration is desirable.
• Ability to manage multiple priorities and meet deadlines.
• Experience in NSW Health systems is helpful but not essential.

Responsibilities

• Provide administrative and coordination support to the DDONM and Nursing & Midwifery Services.
• Support recruitment, onboarding, documentation and correspondence.
• Assist with workforce, rostering, leave and payroll enquiries.
• Maintain accurate records, databases and workforce data.
• Schedule meetings and coordinate administrative requirements.
• Support equipment, purchasing and other operational needs.
• Ensure tasks are followed through to completion.
• Provide professional customer service across hospital staff and managers.

Skills

Organised

Communication

Proactive

Customer service

Word processing

Spreadsheets

Databases

Electronic systems

Education

Certificate III in Health Administration

Tools

Microsoft Office

Job description

Employment Type: Permanent Part Time

Position Classification: Administration Clinical Support Officer Level 3

Remuneration: $37.28 - $38.44 Per Hour + Super

Hours Per Week: 38

Requisition ID: REQ700991

Location: Tamworth Hospital

Closing Date: Thursday 22 October 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti‑Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Make a difference behind the scenes

Are you an organised, reliable and proactive administrator who enjoys variety, working with people and keeping things moving? Tamworth Rural Referral Hospital is looking for a Clinical Support Officer to join our Nursing & Midwifery Services team. This is an opportunity to work closely with senior nursing and midwifery leadership and make a practical contribution to the workforce and day‑to‑day operation of a major regional hospital.

About The Team

The Clinical Support Officer works within Nursing & Midwifery Services and is closely connected to the hospital's nursing and midwifery leadership team. You will be part of a busy and collaborative environment where strong organisation, communication and follow‑through make a genuine difference.

You will receive a structured orientation to the role, key contacts, systems and local processes. Expectations and priorities will be clear, with regular communication and opportunities to ask questions, learn and progressively build your confidence and independence.

About The Role

This is an on‑site position, due to the operational nature of the role providing, direct administrative and coordination support to the Deputy Director of Nursing & Midwifery (DDONM) and the broader Nursing & Midwifery Services team.

You will become a key point of contact for nursing and midwifery workforce matters and help ensure important processes are coordinated and completed effectively.

Your Responsibilities Will Include

• Providing high‑quality administrative and coordination support to the DDONM and Nursing & Midwifery Services team.
• Supporting recruitment and onboarding activities, including coordinating documentation and correspondence.
• Assisting with workforce, rostering, leave and payroll enquiries.
• Maintaining accurate records, databases and workforce data.
• Scheduling meetings and coordinating administrative requirements.
• Supporting equipment, purchasing and other operational requirements within the scope of the role.
• Managing a diverse range of administrative priorities and ensuring tasks are followed through to completion.
• Liaising with staff and managers across the hospital and providing professional and responsive customer service.

There are no direct reports. You will work closely with, and receive day‑to‑day direction from, the DDONM. This role will suit someone who enjoys being organised, staying one step ahead, solving problems and being the person others can rely on to get things done.

The preferred appointment is 36 hours per week across five days, Monday to Friday, with usual commencement around 8:00–8:30am. Some flexibility in the daily work pattern can be discussed with the successful applicant.

Part‑time applicants may also be considered where the proposed arrangement can provide appropriate five‑day service coverage.

About You

Reliability and organisation are at the heart of this role.

We are looking for someone who takes ownership of their work, follows tasks through to completion and can confidently manage multiple priorities without losing attention to detail.

You Will Be

• Approachable, professional and an excellent communicator.
• Highly organised and able to manage competing priorities.
• Proactive and able to use initiative to anticipate what needs to happen next.
• Comfortable working with people at all levels.
• Adaptable and able to respond positively when priorities change.
• Confident asking questions and seeking clarification when required.
• Willing to learn new systems, processes and ways of working.
• Committed to providing high‑quality administrative support.

Strong administrative capability and confidence using word processing, spreadsheets, databases and electronic systems are important.

A Certificate III in Health Administration or equivalent is desirable. If you do not currently hold this qualification, you must be willing to undertake it.

Previous NSW Health experience would be helpful but is not essential. The right person will be supported to learn the specific systems and processes required for the role.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family

What You'll Be Doing

Provide timely and accurate administrative transactional services to support the provision of clinical services across the service under the direction of the nursing/midwifery unit manager (N/MUM).

For role related queries or questions contact Samantha Gardner on [e-mail]

Information For Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below).

For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position

Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Eligibility for Permanent Employment

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

Visa Sponsorship

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Inclusive Employer Statement

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier‑free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future permanent part time and temporary part time vacancies

This position is full time; however, part time arrangements may also be considered.

Connect with us on Facebook and LinkedIn!