Patient Care Coordinator

Horizon Health; Brisbane; À distance; AUD 60 000 - 75 000; Plein temps

Résumé du poste

Horizon Health, a growing telehealth clinic, seeks a Patient Care Coordinator to be the friendly, calm voice behind every patient journey across Australia.

You will be the first contact, book and guide telehealth visits, manage payments, and coordinate with pharmacies. This role emphasizes compassionate communication, organisation, and privacy-conscious handling of records.

Qualifications

• Experience in medical reception or healthcare administration.
• Experience in a medicinal cannabis clinic is highly preferred.
• Clear, empathetic communication with high call volume management.

Responsabilités

• Be the welcoming first point of contact, answering calls and emails with warmth and professionalism, resolving admin enquiries and connecting clinical questions with the right team member.
• Book, reschedule and manage telehealth appointments, guiding patients so they know what to expect next.
• Process appointment payments and patient paperwork, keeping records accurate and up to date.
• Work with partner pharmacies and dispensaries to resolve prescription-related admin enquiries.
• Help the team leader respond to patient feedback and resolve routine concerns, turning good experiences into great ones.
• Maintain clinic operations with day-to-day admin while protecting patient privacy.

Connaissances

Medical reception

Healthcare administration

Medicinal cannabis knowledge

Outils

Practice management software

Microsoft Office

Description du poste

Love helping people and thrive when the phones are ringing? Join the team at Horizon Health as a Patient Care Coordinator and be the friendly voice that makes a real difference to patients right across Australia.

We’re a growing telehealth clinic and our Patient Care Coordinators are the heart of the patient experience. When someone reaches out to us, you’ll be one of the first people they speak to, and you’ll set the tone for their whole journey with us. Whether it’s booking a first appointment or sorting out a follow-up enquiry, you’ll make every step of their care feel simple, supported and stress-free.

This is a fast-paced, people-first role for someone who communicates with warmth and clarity, genuinely enjoys helping others, and stays calm and organised when things get busy. You’ll report to our Patient Experience Coordinator, who leads the team and work closely with our Practice Manager, so you’ll have great support from day one.

What you’ll do

• Be the welcoming first point of contact, answering calls and emails with warmth and professionalism, resolving admin enquiries and connecting clinical questions with the right team member.
• Book, reschedule and manage telehealth appointments, guiding patients so they always know what to expect next.
• Process appointment payments and patient paperwork, keeping records accurate and up to date.
• Work with our partner pharmacies and dispensaries to resolve prescription-related admin enquiries.
• Help the team leader respond to patient feedback and resolve routine concerns, turning good experiences into great ones.
• Keep the clinic running smoothly with day-to-day admin, always handling patient information with care and in line with privacy and confidentiality requirements.

What you’ll bring

• Experience in medical reception or healthcare administration. Experience in a medicinal cannabis clinic is highly preferred.
• Clear, empathetic communication and confidence managing a high volume of patient calls.
• Strong organisational skills and a sharp eye for detail, with the ability to juggle competing priorities.
• Confidence using practice management software and Microsoft Office.
• A collaborative approach to working with colleagues and external partners, pharmacies and dispensaries.
• Familiarity with telehealth and medicinal cannabis services, or a genuine willingness to learn.