medical Administration

Private Advertiser; Brisbane; Remote; AUD 38,000 - 53,000; Part time

Job summary

Private Advertiser seeks a casual Medical Receptionist for a fully remote role in Australia. The successful candidate will manage calls, book appointments, handle patient inquiries, process payments, and maintain patient records with strict confidentiality.

Experience in telehealth or medical clinics is preferred, with proficiency in Medirecords and a strong, empathetic phone manner. Must have reliable high-speed internet and a quiet home office.

Qualifications

• Minimum 2 years of experience as a medical receptionist (preferred).
• Experience using Medirecords practice management software is highly desirable.

Responsibilities

• Managing inbound and outbound phone calls
• Booking and rescheduling patient appointments
• Responding to patient emails and enquiries
• Processing payments and invoices
• Managing patient records and correspondence
• Liaising with doctors, pharmacies, and patients
• Handling sensitive information with confidentiality
• Using Medirecords software

Skills

Excellent communication

Attention to detail

Independent worker

Remote work

Phone etiquette

Tools

Medirecords

Job description

Casual Medical Receptionist (Work From Home)

About Us

Our Clinic is a rapidly growing Australian telehealth clinic specialising in medicinal cannabis consultations. We are committed to delivering high-quality, compassionate care while providing an efficient and seamless experience for our patients.

About the Role

We are seeking an experienced and highly organised Medical Receptionist to join our team on a casual work‑from‑home basis.

This role is ideal for someone who is confident working independently, has excellent communication skills, and is comfortable using medical practice software.

Key Responsibilities

• Managing inbound and outbound phone calls
• Booking and rescheduling patient appointments
• Responding to patient emails and enquiries
• Processing payments and invoices
• Managing patient records and correspondence
• Liaising with doctors, pharmacies, and patients
• Handling sensitive information with strict confidentiality
• Using Medirecords practice management software
• Previous experience as a medical receptionist (minimum 2 years preferred)
• Experience using Medirecords (highly desirable)
• Excellent written and verbal communication skills
• Strong attention to detail
• Reliable high-speed internet and a quiet home office environment
• Ability to work independently and manage competing priorities
• Professional and empathetic phone manner
• Casual position

Base rate: $33.00 per hour

Penalty rates apply for evenings, weekends, and public holidays in accordance with the applicable award

Flexible hours, including occasional after‑hours and weekend work

Fully remote position (work from anywhere in Australia)

Preferred Attributes

• Experience in telehealth or specialist medical clinics
• Familiarity with medicinal cannabis prescribing
• Ability to manage sensitive patient discussions with professionalism