Allied Health Receptionist

Spectrum Therapy Australia; The Hills; Sur place; AUD 34 000 - 44 000; Temps partiel

Avantages offerts par ce poste

On-site parking

Flexible hours

Résumé du poste

Spectrum Therapy Australia in Baulkham Hills is seeking a warm, tech-savvy Allied Health Receptionist to join our team. You will welcome families, manage appointments, and support clinicians in a busy private practice with digital systems and on-site parking.

Previous allied health reception experience is valued, but students studying related disciplines with strong computer literacy are encouraged to apply. This role offers part-time hours and a supportive management team.

Qualifications

• Must be highly computer literate with ability to navigate multiple digital platforms
• Strong administrative skills including digital organisation and attention to detail
• Personable and confident in initiating conversations with families
• Able to thrive in a busy environment and manage priorities calmly

Responsabilités

• Client enquiries and bookings: handle intake conversations and guide families to services
• Appointment management: manage clinician diaries and follow up enquiries
• Billing and payments: process payments and Medicare transactions
• Client experience: welcome families and deliver excellent customer service
• Reception operations: manage calls, records, and digital workflows
• Team support: assist clinicians and management with admin tasks
• Marketing and community engagement: support communications and campaigns

Connaissances

Digital literacy

Administrative skills

Customer service

Communication

Outils

Zanda

Trello

Description du poste

Spectrum Therapy Australia – Baulkham Hills NSW

Are you a people person who loves technology, enjoys a busy environment and thrives on making a difference?

Spectrum Therapy Australia is a well-established multidisciplinary private practice in Baulkham Hills, providing psychology, speech pathology, occupational therapy, exercise physiology and therapy assistant services to children, adolescents, adults and their families.

Our mission is to help families live happier lives through practical, innovative, neuroaffirming and holistic therapy.

We're looking for a warm, confident, tech-savvy and highly organised Allied Health Receptionist to join our friendly team.

Previous allied health reception experience is highly regarded but not essential. We also welcome applications from university students studying psychology, occupational therapy, speech pathology, education or related disciplines who demonstrate strong computer literacy and administrative skills.

Are you a people person who loves technology, enjoys a busy environment and thrives on making a difference?

Spectrum Therapy Australia is a well-established multidisciplinary private practice in Baulkham Hills, providing psychology, speech pathology, occupational therapy, exercise physiology and therapy assistant services to children, adolescents, adults and their families.

Our mission is to help families live happier lives through practical, innovative, neuroaffirming and holistic therapy.

We're looking for a warm, confident, tech-savvy and highly organised Allied Health Receptionist to join our friendly team.

Previous allied health reception experience is highly regarded but not essential. We also welcome applications from university students studying psychology, occupational therapy, speech pathology, education or related disciplines who demonstrate strong computer literacy and administrative skills.

Why Join Spectrum?

• Make a meaningful difference: Be part of a team helping children and families feel supported, understood and empowered.




• Work alongside experienced clinicians: Gain valuable exposure to psychology, occupational therapy, speech pathology and multidisciplinary care.




• Learn and grow: Develop your skills in administration, client engagement, digital systems and marketing, with training and support provided.




• Enjoy independence with support: Take ownership of your role while having guidance from our experienced Practice Manager and General Manager.




• Be part of a welcoming team: Join a friendly, collaborative workplace that values connection, initiative and professional growth.




• Enjoy flexibility: Part-time hours, with some flexibility available for the right candidate, plus a beautiful, natural light-filled clinic and on-site parking.

What the Role Looks Like

Our reception desk is the heart of our clinic. You'll be the friendly face welcoming families, the reassuring voice answering enquiries and the organised person helping everything run smoothly behind the scenes.

You'll enjoy a varied and engaging role where no two days are the same. From helping new families access services to managing appointments, processing payments and supporting clinicians, you'll have opportunities to use your initiative, solve problems and develop your skills.

We operate a fully digital, paperless practice, using systems including Zanda, Trello and other cloud-based platforms. Strong computer literacy is essential, and you'll need to feel confident navigating multiple programs and learning new technology.

Our reception environment is busy and dynamic, with plenty of opportunities to practise prioritising, multitasking and adapting throughout the day. We'll provide training and guidance as you learn our systems and processes, and we're looking for someone who's curious, proactive and enjoys developing new skills.

You'll have the opportunity to take ownership of our front desk, independently managing daily reception operations while having the support of our Practice Manager and General Manager whenever needed.

Most importantly, we value genuine human connection. We want someone who naturally greets families, initiates conversations and helps children and parents feel comfortable and welcome.

Duties and Responsibilities

• Client enquiries and bookings: Conducting intake conversations, responding to enquiries and helping prospective families access appropriate services.




• Appointment management: Proactively managing clinician diaries, following up enquiries and cancellations, and helping families secure suitable appointments.




• Billing and payments: Accurately processing payments, invoices, Medicare transactions and outstanding accounts.




• Client experience: Welcoming families, building positive relationships and providing exceptional customer service.




• Reception operations: Independently managing phone calls, client records, digital workflows and daily administrative priorities.




• Team support: Assisting clinicians and management with administrative and operational tasks.




• Marketing and community engagement: Supporting marketing initiatives and client communications, with training provided.

About You

We're looking for someone who:

• Is highly computer literate, confident navigating multiple digital platforms and quick to learn new systems




• Has strong administrative skills, including digital organisation, written communication and attention to detail




• Is naturally personable, warm, engaging and confident initiating conversations with families




• Enjoys a busy environment, managing interruptions and competing priorities calmly and efficiently




• Works independently, takes initiative, solves problems and enjoys taking responsibility




• Has a growth mindset, welcomes feedback, learns from mistakes and is enthusiastic about developing new skills




• Is proactive in following up enquiries, managing appointments and supporting a positive client experience




• Communicates professionally and compassionately with children, families and colleagues




• Is reliable, organised and committed to providing exceptional service




• Is available for a minimum of three days per week, Monday to Friday

Previous experience in allied health administration, Zanda, Trello or similar systems, and confidence using AI tools will be highly regarded.