Patient Support - Medicinal Cannabis Clinic (Dispensary Team)

Doctor Canna; Melbourne; Sur place; AUD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Ongoing training

Collaborative culture

Team activities and events

Competitive pay

Résumé du poste

Doctor Canna is a Melbourne-based, on-site patient support role within a medicinal cannabis clinic. You will assist patients by phone and email, guiding them through processes and ensuring a smooth care journey.

Join a patient-centred telehealth clinic that values empathy, accuracy, and teamwork. Training in natural therapies and compliance is provided as part of ongoing development.

Qualifications

• Experience in healthcare, telehealth, or patient support.
• Strong attention to detail and accuracy in work.
• Comfortable navigating multiple software systems.
• Ability to maintain high standard of care in a fast-paced environment.

Responsabilités

• Deliver a high-quality, patient-focused experience across interactions.
• Support patients via phone and email enquiries professionally.
• Troubleshoot patient issues with empathy and problem-solving.
• Guide patients through Doctor Canna processes and regulatory requirements.
• Process medication orders from patients to pharmacy dispatch.
• Maintain accurate patient records with complete notes/logs.
• Escalate clinical or operational queries to team leads.
• Liaise with doctors, nurses, and pharmacists to ensure patient care.
• Assist in maintaining compliance with relevant guidelines and regulations.

Connaissances

Healthcare experience

Telehealth

Patient support

Attention to detail

Computer skills

Outils

CRM software

Electronic health records

Multi-system navigation

Description du poste

Patient Support - Medicinal Cannabis Clinic (Dispensary Team)

This is an on-site, phone-based role that plays a pivotal part in the patient experience. You will be responsible for ensuring each patient's journey is smooth and streamlined within what can often be a complex industry. Through clear communication, empathy, and strong interpersonal skills, you will provide support and guidance, helping patients feel informed, comfortable, and cared for every step of the way.

Key responsibilities

• Delivering a high-quality, patient-focused experience across all interactions
• Supporting patients via phone and email enquiries in a professional and timely manner
• Troubleshooting patient issues and complaints with empathy and effective problem-solving
• Guiding patients through Doctor Canna processes, operations, and industry requirements
• Processing medication orders from patients through to pharmacy dispatch
• Maintaining accurate patient records, ensuring all necessary notes and logs are completed
• Escalating clinical or operational queries to the appropriate team leads
• Liaising with doctors, nurses, and pharmacists to ensure seamless patient care
• Assisting in maintaining compliance with relevant guidelines and regulations

About you

• Previous experience in healthcare, telehealth, or patient support
• Excellent attention to detail and accuracy in your work
• Solid computer skills and confidence navigating multiple systems
• The ability to work efficiently in a fast-paced environment while maintaining a high standard of care

About us

Doctor Canna is a leading natural therapy telehealth clinic, supporting patients across Australia. As a premier provider in the space, we take a patient-centred approach, ensuring every individual receives personalised care and guidance throughout their natural therapy journey. We are committed to delivering genuine support at every step, with real people available to listen, assist, and provide care when it’s needed most.

• A welcoming
• Ongoing training in natural therapies, compliance, and internal systems
• A collaborative culture that values teamwork, initiative, and contribution
• Regular team activities and social events that keep our team connected
• Competitive pay with room to develop and advance your career