Patient Care Concierge & Clinic Coordinator

Bupaoptical; Mackay Regional; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance discounts

Employee discounts with partners (e.g.

Professional development

Job summary

Bupa is seeking a dedicated Medical Receptionist to warmly greet patients, manage appointments, and act as the vital link between patients and medical staff. You will help ensure smooth clinic operations, accuracy in records, and a high standard of patient care in a fast-paced environment.

Join a supportive team at a leading global healthcare provider and contribute to a healthcare system that puts patients first.

Qualifications

• GP Medical Receptionist experience preferred.
• Best Practice experience advantageous.
• Register new patients and update information in the clinic system.
• Manage appointment bookings and coordinate with care team.
• Process payments, health insurance claims, and billing inquiries.
• Keep reception area clean, organized, and stocked.
• Demonstrate teamwork and effective communication with nursing staff.

Responsibilities

• Greet patients and visitors professionally to create a calm experience.
• Coordinate appointments, tests and follow-ups with the care team.
• Answer phones and respond to inquiries with confidence.
• Register new patients and update records in the clinic system.
• Process payments and health insurance claims accurately.
• Maintain confidentiality and organize reception area.

Job description

Bupa is seeking a dedicated Medical Receptionist to warmly greet patients, manage appointments, and act as the vital link between patients and medical staff. You will help ensure smooth clinic operations, accuracy in records, and a high standard of patient care in a fast-paced environment.

Join a supportive team at a leading global healthcare provider and contribute to a healthcare system that puts patients first.