Administrator

Bupa UK; City of Maroondah; On-site; AUD 47,000 - 58,000; Full time

Benefits offered by this job

25 days holiday

Viva benefits

Bupa health insurance

Dental cover

Digital GP

Volunteering days

Pension & life insurance

Job summary

Bupa Clinic Ringwood is seeking a friendly Administrator/Receptionist to manage all reception and administrative activities; essential for smooth operation and delivering outstanding customer service. As the first point of contact, you will greet patients, manage appointments, handle calls and payments, support clinicians, and maintain a welcoming, professional reception area.

This full-time role offers 37.5 hours per week, Monday to Friday, 08:00–16:30, with a permanent contract and a salary of

Qualifications

• Previous reception/administration or customer service experience.
• Excellent communication and interpersonal skills.
• GCSEs (or equivalent).

Responsibilities

• Welcome and support customers throughout their visit, ensuring they receive an exceptional experience from arrival to departure.
• Manage incoming calls, emails, and customer enquiries professionally and efficiently.
• Book, amend, and manage appointments using our clinical systems.
• Process payments, invoices, and related administrative tasks accurately.
• Prepare customer documentation and support the management of medical records and test results.
• Maintain a clean, professional, and welcoming reception environment.
• Support clinicians and colleagues to ensure reports and customer information are processed within agreed timescales.
• Assist with stock control, ordering supplies, and general office administration.
• Contribute to a positive team culture and support colleagues across the wider Bupa network when required.

Skills

Customer service

Communication

Organisational skills

Microsoft Office

Calm under pressure

Proactive

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

Location: Bupa Clinic, Ringwood (BH24 1EX)

Full Time: 37.5 hours per week
Working Pattern: Monday to Friday, between the hours of 08:00 to 16:30
Contract: Permanent

Salary: £27,900 per annum

We make health happen

We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our Clinic and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.

Job Description

We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our Clinic and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.

We're looking for a friendly, organised, and customer-focused Administrator/Receptionist to join our team at Bupa Clinic Ringwood.

As the first point of contact for our customers, you'll play a vital role in creating a warm and professional experience for every person who visits or contacts our clinic. Whether you're greeting customers, managing appointments, handling administrative tasks, or supporting our clinical teams, you'll help ensure the smooth running of the centre while delivering an outstanding customer experience.

This is an ideal opportunity for someone who enjoys working with people, takes pride in delivering excellent service, and thrives in a busy healthcare environment.

You’ll Help Us Make Health Happen By

• Welcome and support customers throughout their visit, ensuring they receive an exceptional experience from arrival to departure.
• Manage incoming calls, emails, and customer enquiries professionally and efficiently.
• Book, amend, and manage appointments using our clinical systems.
• Process payments, invoices, and related administrative tasks accurately.
• Prepare customer documentation and support the management of medical records and test results.
• Maintain a clean, professional, and welcoming reception environment.
• Support clinicians and colleagues to ensure reports and customer information are processed within agreed timescales.
• Assist with stock control, ordering supplies, and general office administration.
• Contribute to a positive team culture and support colleagues across the wider Bupa network when required.

Key Skills / Qualifications Needed For This Role

• Previous reception, administration, or customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills with great attention to detail.
• Confidence using Microsoft Office and other digital systems.
• The ability to prioritise workload and remain calm in a busy environment.
• A proactive, positive, and reliable approach to work.
• GCSEs (or equivalent).

Desirable

• Audio typing skills.
• Knowledge of medical terminology.
• Experience within a healthcare setting.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days’ holiday (increasing with service) + option to buy/sell
• 3 paid volunteering days
• Enhanced pension & life insurance
• Bupa health insurance
• Discounted dental cover
• Digital GP access
• Emotional and family wellbeing support
• Financial wellbeing resources
• Support for carers

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to” Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Administration

Locations:

Clinic - Ringwood