Patient Administration Manager

NSW Health; Sydney; On-site; AUD 118,000 - 140,000; Full time

Job summary

NSW Health seeks a Patient Services Administration Manager for Ryde Hospital in Sydney. Lead administrative staff, ensure high-quality services, and drive coordination across departments to optimise workload and revenue processes.

You will foster a positive culture and advance staff development while delivering excellent patient experience. The role focuses on data integrity, performance management, and effective rostering, with a commitment to inclusive, respectful workplaces.

Qualifications

• Knowledge of best practice, quality improvement and innovation within health administration.

Responsibilities

• Lead administrative staff and ensure high-quality, efficient services at Ryde Hospital.
• Review and optimize administrative support structures and reporting across Ryde Hospital.
• Promote data integrity, records management, and revenue processes for Administrative roles.

Skills

Health administration

Customer service

Workforce management

Payroll enquiries

Rostering

Budget management

Job description

• Employment Type:PermanentFull Time
• Position Classification:Health Manager Level 2
• Remuneration:$2,277.20 - $2,686.95 per week
• Hours Per Week:38
• Requisition ID:REQ694265

Who we are:

We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting, and rewarding work every day. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There is a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You will feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working

Ryde Hospital

What you'll be doing

The Patient Services Administration Manager is responsible for the overall leadership and management of administrative staff within Ryde Hospital, ensuring the delivery of high quality and efficient administrative services.

There is also responsibility for reviewing the current administrative support structures and reporting across Ryde Hospital identifying opportunities for greater coordination of workload across services, identifying revenue collection opportunities and career pathways across Administrative roles. The role includes rostering and backfill coverage of administrative staff; responding to payroll and staff enquires; facilitating professional development and monitoring performance, providing feedback and seeking opportunities for further training and career development.

Ensuring the administrative staff functions have high standards of data integrity, records management, Activity Based Funding strategies, revenue processes, data strategies and quality improvement activities. The role will proactively promote a positive workplace culture by fostering staff empowerment, engagement and encouraging an environment of excellent customer service, assisting in the delivery of exceptional patient, staff and visitor experience.

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.

Candidates will need to meet the following criteria:

• Knowledge of and commitment to best practice, quality improvement and innovation within health administration.
• Champions exceptional customer service, with a demonstrated record of strong commitment and achievement in exceeding patient/consumer expectations.
• Advanced knowledge of workforce management including pay enquiries, staff leave management, rostering and performance management of Administration staff.

Ability to maintain and operate within an allocated budget.

The teamenrichinghealthin millions of ways every day.

Applications Close: 8 October 2026

Tentative Interview Dates: 12 to 15 October 2026

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.