Patient Administration Manager

Northern Sydney Local Health District; Ryde; On-site; AUD 118,000 - 140,000; Full time

Job summary

Northern Sydney Local Health District – Ryde NSW is seeking a Patient Services Administration Manager on a permanent full time basis at Ryde Hospital. The role provides leadership and management of administrative staff and services.

You will review current administrative support structures, coordinate workload across Ryde Hospital, identify opportunities for greater coordination, rostering, payroll inquiries, and career pathways across administrative roles, while promoting a positive workplace

Qualifications

• Knowledge of best practice, quality improvement and innovation within health administration.
• Champions exceptional customer service with a track record of exceeding patient expectations.
• Advanced knowledge of workforce management including payroll, staff leave, rostering and performance management.

Responsibilities

• Lead administrative staff and ensure high-quality, efficient administrative services.
• Review current administrative support structures and coordinate workload across Ryde Hospital services.
• Rostering, backfilling, payroll inquiries, staff development and performance monitoring.

Skills

Customer service

Workforce management

Budget management

Data quality

Job description

Northern Sydney Local Health District – Ryde NSW

Patient Administration Manager - Permanent

Employment Type: Permanent Full Time
Position Classification: Health Manager Level 2
Remuneration: $2,277.20 - $2,686.95 per week
Hours Per Week: 38
Requisition ID: REQ694265

Who we are:

We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting, and rewarding work every day. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There is a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You will feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working

Ryde Hospital

What you'll be doing

The Patient Services Administration Manager is responsible for the overall leadership and management of administrative staff within Ryde Hospital, ensuring the delivery of high quality and efficient administrative services.

There is also responsibility for reviewing the current administrative support structures and reporting across Ryde Hospital identifying opportunities for greater coordination of workload across services, identifying revenue collection opportunities and career pathways across Administrative roles.

The role includes rostering and backfill coverage of administrative staff; responding to payroll and staff enquires; facilitating professional development and monitoring performance, providing feedback and seeking opportunities for further training and career development.

Ensuring the administrative staff functions have high standards of data integrity, records management, Activity Based Funding strategies, revenue processes, data strategies and quality improvement activities.

The role will proactively promote a positive workplace culture by fostering staff empowerment, engagement and encouraging an environment of excellent customer service, assisting in the delivery of exceptional patient, staff and visitor experience.

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.

Candidates will need to meet the following criteria:

• Knowledge of and commitment to best practice, quality improvement and innovation within health administration.
• Champions exceptional customer service, with a demonstrated record of strong commitment and achievement in exceeding patient/consumer expectations.
• Advanced knowledge of workforce management including pay enquiries, staff leave management, rostering and performance management of Administration staff.
• Ability to maintain and operate within an allocated budget.

The teamenrichinghealthin millions of ways every day.

Applications Close: 8 October 2026

Tentative Interview Dates: 12 to 15 October 2026