Patient Administration Manager

NSW Health; Ryde; On-site; AUD 104,000 - 122,000; Full time

Job summary

NSW Health at Ryde Hospital is seeking a Patient Services Administration Manager to lead the administrative team, ensuring high-quality and efficient services across the hospital. You will review current structures, coordinate workload, and pursue opportunities for better coordination and revenue enhancement.

The role includes rostering, backfill coverage, payroll inquiries, and ongoing staff development while promoting a positive workplace culture and excellent customer service to patients and

Qualifications

• Strong leadership and ability to manage administrative staff across multiple services.
• Experience with payroll enquiries, rostering, and performance management.
• Demonstrated commitment to quality improvement, data integrity and customer service.

Responsibilities

• Lead the administrative team at Ryde Hospital to deliver high-quality services.
• Review and coordinate administrative structures and reporting for greater workload efficiency.
• Oversee rostering, backfill coverage, payroll inquiries and staff development.
• Ensure data integrity, records management and revenue processes across Administrative roles.

Skills

Leadership

People management

Payroll

Rostering

Job description

Employment Type:PermanentFull Time
Position Classification:Health Manager Level 2
Remuneration:$2,277.20 - $2,686.95 per week
Hours Per Week:38
Requisition ID:REQ694265

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting, and rewarding work every day. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There is a real sense of belonging here because we value and respect our patients, employees, and teams' voices. You will feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities' lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working

Ryde Hospital

What you'll be doing

The Patient Services Administration Manager is responsible for the overall leadership and management of administrative staff within Ryde Hospital, ensuring the delivery of high quality and efficient administrative services.

There is also responsibility for reviewing the current administrative support structures and reporting across Ryde Hospital identifying opportunities for greater coordination of workload across services, identifying revenue collection opportunities and career pathways across Administrative roles.

The role includes rostering and backfill coverage of administrative staff; responding to payroll and staff enquires; facilitating professional development and monitoring performance, providing feedback and seeking opportunities for further training and career development.

Ensuring the administrative staff functions have high standards of data integrity, records management, Activity Based Funding strategies, revenue processes, data strategies and quality improvement activities.

The role will proactively promote a positive workplace culture by fostering staff empowerment, engagement and encouraging an environment of excellent customer service, assisting in the delivery of exceptional patient, staff and visitor experience.

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.

Ability to maintain and operate within an allocated budget.

Applications Close: 8 October 2026

Tentative Interview Dates: 12 to 15 October 2026

The teamenrichinghealthin millions of ways every day.

• Knowledge of and commitment to best practice, quality improvement and innovation within health administration.
• Champions exceptional customer service, with a demonstrated record of strong commitment and achievement in exceeding patient/consumer expectations.
• Advanced knowledge of workforce management including pay enquiries, staff leave management, rostering and performance management of Administration staff.