Deputy Manager Patient Services Information Unit (PSIU)

Southern NSW Local Health District; St Leonards; On-site; AUD 104,000 - 122,000; Full time

Job summary

Royal North Shore Hospital is seeking a dynamic and motivated Administration Manager to lead and strengthen our administrative services, ensuring clinicians and healthcare teams have the support they need to deliver outstanding patient care.

Reporting to senior management, the Administration Manager will provide strategic and operational leadership to a multidisciplinary administrative workforce, driving service excellence and continuous improvement across the service.

Qualifications

• Relevant tertiary qualifications in health management or equivalent experience.
• Experience in KPI reporting to identify performance trends and drive quality improvement.
• Ability to manage resources within budget parameters.

Responsibilities

• Lead, mentor, and develop a high-performing administrative team.
• Foster a positive, collaborative, and customer-focused culture.
• Oversee administrative operations and service delivery.
• Identify opportunities to improve workflows, systems, and processes.
• Manage resources effectively to achieve operational and organisational objectives.
• Build strong partnerships with clinical and non-clinical stakeholders.

Skills

Leadership

KPI reporting

Staff development

Budget management

Customer service

Education

Relevant tertiary qualifications in health management

Tools

Payroll systems

Job description

Deputy Manager Patient Services Information Unit (PSIU)

Administration Manager | Royal North Shore Hospital

Are you an experienced and inspiring leader who thrives in a fast-paced environment? Do you excel at building high-performing teams, improving processes, and delivering exceptional service?

Royal North Shore Hospital (RNSH) is seeking a dynamic and motivated Administration Manager to lead and strengthen our administrative services, ensuring clinicians and healthcare teams have the support they need to deliver outstanding patient care.

Why Join RNSH?

As one of Australia's leading tertiary and teaching hospitals, RNSH is at the forefront of healthcare excellence, innovation, and patient‑centred care. In this pivotal leadership role, you will have the opportunity to make a meaningful impact on the experiences of patients, staff, and the wider community.

About the Role

Reporting to senior management, the Administration Manager will provide strategic and operational leadership to a multidisciplinary administrative workforce, driving service excellence, workforce capability, and continuous improvement across the service.

You will:

Lead, mentor, and develop a high-performing administrative team.

Foster a positive, collaborative, and customer‑focused culture.

Oversee administrative operations and service delivery.

Identify opportunities to improve workflows, systems, and processes.

Manage resources effectively to achieve operational and organisational objectives.

Build strong partnerships with clinical and non-clinical stakeholders

Employment Type:PermanentFull Time

Position Classification:Health Manager Level 2

Remuneration:$2,277.20 - $2,686.95 per week

Hours Per Week:38

Requisition ID:REQ692456

Who we are:

We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working

Royal North Shore Hospital

What you'll be doing

The Deputy Manager, Patient Services Information Unit (PSIU) is responsible for the overall leadership and management of inpatient/outpatient administrative staff at Royal North Shore Hospital (RNSH) ensuring the delivery of high quality and efficient administrative services.

The position is responsible for reviewing the current administrative support structures and reporting across RNSH to identify opportunities for greater coordination of workload across services, identifying revenue collection opportunities and career pathways across administrative roles.

The role is responsible for coordinating administrative workforce operations, including rostering, backfill coverage, payroll and staff enquiries, and supporting staff performance and professional development through regular feedback, training opportunities, and career progression initiatives. The position also ensures high standards of data integrity, records management, Activity Based Funding (ABF) practices, revenue processes, data quality, and continuous quality improvement activities across administrative functions.

The position will proactively promote a positive workplace culture by fostering staff empowerment, engagement and encouraging an environment of excellent customer service, assisting in the delivery of exceptional patient, staff and visitor experience.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria:

• Relevant tertiary qualifications in health management or relevant equivalent work experience, or a combination of study and work experience.
• Demonstrated commitment to best practice, quality improvement and innovation in health administration, with experience in producing and analysing KPI reports to identify performance trends, drive quality improvement initiatives, and implement effective change management strategies that enhance service delivery and operational outcomes.

Demonstrated ability to effectively manage resources and operate within allocated budget parameters to support service delivery and organisational objectives.

The team enriching health in millions of ways every day.

Applications Close: 1 October 2026

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.