Deputy Manager Patient Services Information Unit (PSIU)

NSW Health; St Leonards; On-site; AUD 2,300 - 2,700; Full time

Job summary

Royal North Shore Hospital, part of NSW Health, seeks an experienced Administration Manager to lead the Patient Services Information Unit (PSIU) and strengthen administrative services across inpatient and outpatient settings.

Reporting to senior management, you will mentor a multidisciplinary team, foster a customer‑focused culture, oversee rostering, payroll queries, and continuous improvement initiatives.

Responsibilities

• Lead, mentor, and develop a high-performing administrative team.
• Foster a positive, collaborative, and customer-focused culture.
• Oversee administrative operations and service delivery.
• Identify opportunities to improve workflows, systems, and processes.
• Manage resources to achieve objectives.
• Build partnerships with clinical and non-clinical stakeholders.

Skills

Leadership

Team development

Process improvement

Healthcare administration

Stakeholder engagement

Job description

Deputy Manager Patient Services Information Unit (PSIU)

Administration Manager | Royal North Shore Hospital

Are you an experienced and inspiring leader who thrives in a fast-paced environment? Do you excel at building high-performing teams, improving processes, and delivering exceptional service?

Royal North Shore Hospital (RNSH) is seeking a dynamic and motivated Administration Manager to lead and strengthen our administrative services, ensuring clinicians and healthcare teams have the support they need to deliver outstanding patient care.

Why Join RNSH?

As one of Australia's leading tertiary and teaching hospitals, RNSH is at the forefront of healthcare excellence, innovation, and patient-centred care. In this pivotal leadership role, you will have the opportunity to make a meaningful impact on the experiences of patients, staff, and the wider community.

About the Role

Reporting to senior management, the Administration Manager will provide strategic and operational leadership to a multidisciplinary administrative workforce, driving service excellence, workforce capability, and continuous improvement across the service.

You will:

Lead, mentor, and develop a high-performing administrative team.

Foster a positive, collaborative, and customer-focused culture.

Oversee administrative operations and service delivery.

Identify opportunities to improve workflows, systems, and processes.

Manage resources effectively to achieve operational and organisational objectives.

Build strong partnerships with clinical and non-clinical stakeholders

Employment Type: PermanentFull Time
Position Classification: Health Manager Level 2
Remuneration:$2,277.20 - $2,686.95 per week
Hours Per Week: 38

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working
Royal North Shore Hospital

What you'll be doing
The Deputy Manager, Patient Services Information Unit (PSIU) is responsible for the overall leadership and management of inpatient/outpatient administrative staff at Royal North Shore Hospital (RNSH) ensuring the delivery of high quality and efficient administrative services.

The position is responsible for reviewing the current administrative support structures and reporting across RNSH to identify opportunities for greater coordination of workload across services, identifying revenue collection opportunities and career pathways across administrative roles.
The role is responsible for coordinating administrative workforce operations, including rostering, backfill coverage, payroll and staff enquiries, and supporting staff performance and professional development through regular feedback, training opportunities, and career progression initiatives. The position also ensures high standards of data integrity, records management, Activity Based Funding (ABF) practices, revenue processes, data quality, and continuous quality improvement activities across administrative functions.
The position will proactively promote a positive workplace culture by fostering staff empowerment, engagement and encouraging an environment of excellent customer service, assisting in the delivery of exceptional patient, staff and visitor experience.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria: