Passenger Services Supervisor

John Menzies; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Menzies Aviation in Sydney seeks an experienced Passenger Services Supervisor to lead the operations and management team, delivering high service and safety standards across pre/post flight procedures and daily operations.

Strong leadership, rostering, and customer service skills are essential, along with the ability to liaise with airlines, conduct staff interviews, and perform appraisals while enforcing WHS policies and company guidelines.

Qualifications

• Minimum of 2 years of supervisory experience.
• Strong leadership skills and focus.
• Excellent interpersonal, verbal and written communication skills.
• Experience dealing in industrial relations matters (preferred).
• High level leadership abilities.
• Apply a detailed knowledge of company policy and procedure.
• Interpretation of EBA and understanding of IR legislation.
• Excellent organisational and time management skills.
• High level attention to detail.
• High level customer service delivery.

Responsibilities

• Maintain a strong safety culture within the workforce - driving WHS and security awareness and compliance.
• Co-ordination of pre and post flight procedures to maintain high service levels for client airlines.
• Ensure productivity and performance criteria are met in the designated area, including regular operational reporting.
• Supervise staff and coordinate work within your area of responsibility.
• Undertake other Flight Operations duties, passenger check in, baggage services, flight arrivals/departures & general duties.
• Report to the Passenger Services Manager.
• Daily rostering and duties allocation.
• Participate in initial staff interviews and selection.
• Perform staff assessments and appraisals with feedback per guidelines.
• Liaise with Customer Airlines representatives to ensure delivery of quality service.
• Assist with Administrative projects and tasks as directed.

Skills

Supervisory Experience

Leadership

Communication Skills

Team Coordination

Staff Rostering

Time Management

Customer Service

Attention to Detail

Interpersonal Skills

IR Knowledge

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Deliver high performance standards around all aspects of Passenger Services, providing great leadership skills, training and support to the operations and management team.

What you will be doing

• Maintain a strong safety culture within the workforce - driving WHS and security awareness and compliance.
• Co-ordination of pre and post flight procedures to maintain the highest possible levels of service to client airlines.
• Ensure productivity and performance criteria are met in the designated area of responsibility, including regular operational reporting.
• Being responsible for the control and supervision of staff, organizing and coordinating work within your area responsibility.
• Undertake other Flight Operations duties, passenger check in, baggage services, flight arrival/departures & general duties in accordance with the requirements of the business.
• Responsible to the Passenger Services Manager.
• Responsibility for daily rostering and duties allocation.
• Participate in initial staff interviews and selection.
• Perform staff assessments, performance appraisals and counselling where required in accordance with company guidelines.
• Liaise with Customer Airlines representatives to ensure delivery of quality service product.
• Administrative projects as directed.
• Administrative tasks as required.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• A minimum of 2 years of supervisory experience
• Strong leadership skills and focus.
• Excellent interpersonal, verbal and written communication skills.
• Experience dealing in industrial relations matters (preferred).
• High level leadership abilities.
• Apply a detailed knowledge of company policy and procedure.
• Interpretation of EBA and understanding of IR legislation.
• Excellent organisational and time management skills.
• High level attention to detail.
• High level customer service delivery.
• Strong work ethic and positive attitude.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.