Passenger Services Supervisor

Menzies Aviation; Sydney; On-site; AUD 100,000 - 120,000; Full time

Job summary

Menzies Aviation is seeking a skilled Passenger Services supervisor in Sydney to lead operations and provide training and support to the team. This role focuses on safety, service quality, and efficiency across pre- and post-flight activities.

You will oversee rostering, staff interviews, performance reviews and liaising with client airlines to ensure the highest standards of service. Strong leadership and communication are essential.

Qualifications

• Minimum of 2 years of supervisory experience.
• Strong leadership skills and focus.
• Excellent interpersonal, verbal and written communication skills.
• High level leadership abilities.
• Apply a detailed knowledge of company policy and procedure.
• Interpretation of EBA and understanding of IR legislation.
• Excellent organisational and time management skills.
• High level attention to detail.
• Strong work ethic and positive attitude.

Responsibilities

• Maintain a strong safety culture and ensure WHS compliance.
• Coordinate pre- and post-flight procedures to maintain service levels for client airlines.
• Oversee productivity and performance in designated area with regular reporting.
• Supervise staff and coordinate work within area of responsibility.
• Undertake flight operations tasks including passenger check-in and baggage services.
• Report to Passenger Services Manager and manage daily rostering.
• Participate in staff interviews and selection processes.
• Conduct staff assessments, appraisals and coaching.
• Liaise with airline representatives to ensure quality service delivery.
• Handle administrative projects as directed.
• Perform general administrative tasks as required.

Skills

Supervisory experience

Leadership

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time management

Positive attitude

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, deliveringtime-critical logistics servicesat 350locationsin more than 65countries,across six continents.

But at the heart of our business is our people.

Role Purpose

Deliver high performance standards around all aspects of Passenger Services, providing great leadership skills, training and support to the operations and management team.

What you will be doing

• Maintain a strong safety culture within the workforce - driving WHS and security awareness and compliance.
• Co-ordination of pre and post flight procedures to maintain the highest possible levels of service to client airlines.
• Ensure productivity and performance criteria are met in the designated area of responsibility, including regular operational reporting.
• Being responsible for the control and supervision of staff, organizing and coordinating work within your area responsibility.
• Undertake other Flight Operations duties, passenger check in, baggage services, flight arrival/departures & general duties in accordance with the requirements of the business.
• Responsible to the Passenger Services Manager.
• Responsibility for daily rostering and duties allocation.
• Participate in initial staff interviews and selection.
• Perform staff assessments, performance appraisals and counselling where required in accordance with company guidelines.
• Liaise with Customer Airlines representatives to ensure delivery of quality service product.
• Administrative projects as directed.
• Administrative tasks as required.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• A minimum of 2 years of supervisory experience
• Strong leadership skills and focus.
• Excellent interpersonal, verbal and written communication skills.
• High level leadership abilities.
• Apply a detailed knowledge of company policy and procedure.
• Interpretation of EBA and understanding of IR legislation.
• Excellent organisational and time management skills.
• High level attention to detail.
• Strong work ethic and positive attitude.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more abouthere.