Transport Services Manager

Swissport; City of Brisbane; On-site; AUD 170,000 - 210,000; Full time

Job summary

Swissport is seeking a Senior Manager to lead our Transport business at Brisbane Airport, overseeing Carbridge, Easy Cart, and a diverse team including Bus Drivers and Customer Service staff. You will drive client management, safety, and performance in a high-visibility aviation environment.

You will inspire teams, implement service improvements, and work with leadership to maximise efficiency and profitability while upholding Swissport values in a dynamic setting.

Qualifications

• Strong relationship management with multi-client airport operations
• Proven leadership in fast-paced, safety-focused service operations
• Knowledge of industry trends to drive business success

Responsibilities

• Identify and implement innovative service delivery models to enhance safety and customer experience across transport operations
• Lead continuous improvement using data, metrics and frontline feedback to optimise workforce and fleet utilization
• Champion change management strategies to support digital adoption and cultural alignment in a safety-critical environment
• Identify new service opportunities and operational enhancements through client partnerships
• Ensure clear communication of operational and business information to the team
• Translate personal targets into team performance goals and monitor KPIs
• Ensure safe operations and that processes are in place for team effectiveness

Skills

Stakeholder mgmt

Leadership

Safety & compliance

Aviation operations

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

You will be a highly experienced versatile Senior Manager who will take leadership in the key operational requirements managing our key stakeholders right down to our people - we are all important. You will lead a diverse large business entity inclusive of all roles within our Transport business unit, inclusive of supervisors and staff encompassing Bus Drivers, Passenger Facilitations Agents and Baggage Trolley Collectors – namely Carbridge and Easy Cart, and to deliver exceptional Client Management to client being BrisbaneAirport terminals.

In this highly visible role, you will inspire high performing teams, manage customer relationships, and work closely with the leadership team to maximise performance and culture across the areas of safety, efficiency, reliability, and service delivery to build business success and profitability.

Your activities

• Identify, develop and implement innovative service delivery models and process improvements to enhance safety, efficiency and customer experience across transport and easy cart operations.
• Lead structured continues improvement inactivates using data, performance metrics, and frontline to optimise workforce deployment, fleet utilisation and cost control.
• Champion and embed change management strategies that support operational transformation digital adoption, and cultural alignment within a safety-critical aviation environment.
• Identify new service opportunities, value-add solutions, and operational enhancements client partnerships and improve contract performance.
• Ensure effective communication of operational and business-related information with the team.
• Ensure that personal targets (scorecards) are translated to relevant targets for direct reports and that direct reports (and all leaders) understand performance expectations.
• Ensure the team achieves defined key performance criteria
• Safe operations and ensuring processes are in place for team

Your profile

• High corporate aptitude with multidisciplinary skills focused on integral stakeholder engagement and management, this role requires key relationship management within multi-client airport operations, as well as strong leadership skills
• Leadership experience in a fast-paced, safety and compliance focused service operation, managing the needs of multiple clients with divergent requirements
• In depth knowledge of industry trends and developments and how they can be strategically employed to drive success to the business
• High level written and oral communication skills with verbal reasoning, and interpersonal skills with the aptitude to be able to coach and motivate a team and individuals
• Ability to demonstrate high level personal qualities in relation to adaptability, flexibility, and commitment – with a streamlined process ensuring outcomes are met
• Strong administrative, time management and organizational skills, capable of working with minimal direction, under pressure and within strict timeframes, displaying initiative and motivation
• Knowledge of enterprise bargaining agreements and application in the workplace
• Practical knowledge of industrial relations processes including disciplinary procedures
• Experience in developing and implementing business improvements and change management strategies

What we offer

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.