Passenger Services Supervisor - Lead Safety & Service

John Menzies; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Menzies Aviation in Sydney seeks an experienced Passenger Services Supervisor to lead the operations and management team, delivering high service and safety standards across pre/post flight procedures and daily operations.

Strong leadership, rostering, and customer service skills are essential, along with the ability to liaise with airlines, conduct staff interviews, and perform appraisals while enforcing WHS policies and company guidelines.

Qualifications

• Minimum of 2 years of supervisory experience.
• Strong leadership skills and focus.
• Excellent interpersonal, verbal and written communication skills.
• Experience dealing in industrial relations matters (preferred).
• High level leadership abilities.
• Apply a detailed knowledge of company policy and procedure.
• Interpretation of EBA and understanding of IR legislation.
• Excellent organisational and time management skills.
• High level attention to detail.
• High level customer service delivery.

Responsibilities

• Maintain a strong safety culture within the workforce - driving WHS and security awareness and compliance.
• Co-ordination of pre and post flight procedures to maintain high service levels for client airlines.
• Ensure productivity and performance criteria are met in the designated area, including regular operational reporting.
• Supervise staff and coordinate work within your area of responsibility.
• Undertake other Flight Operations duties, passenger check in, baggage services, flight arrivals/departures & general duties.
• Report to the Passenger Services Manager.
• Daily rostering and duties allocation.
• Participate in initial staff interviews and selection.
• Perform staff assessments and appraisals with feedback per guidelines.
• Liaise with Customer Airlines representatives to ensure delivery of quality service.
• Assist with Administrative projects and tasks as directed.

Skills

Supervisory Experience

Leadership

Communication Skills

Team Coordination

Staff Rostering

Time Management

Customer Service

Attention to Detail

Interpersonal Skills

IR Knowledge

Job description

Menzies Aviation in Sydney seeks an experienced Passenger Services Supervisor to lead the operations and management team, delivering high service and safety standards across pre/post flight procedures and daily operations.

Strong leadership, rostering, and customer service skills are essential, along with the ability to liaise with airlines, conduct staff interviews, and perform appraisals while enforcing WHS policies and company guidelines.