Passenger Service Supervisor — Safety & Frontline Leader

Transport for NSW; Sydney; On-site; AUD 68,000 - 85,000; Full time

Benefits offered by this job

Flexible and hybrid work options

Job summary

Transport for NSW invites applications for a permanent full-time leadership role based at Central Depot, Haymarket. The position oversees customer service, safety training and operations, with travel across regional NSW and rostered shifts including weekends.

You’ll mentor the onboard team to deliver exceptional passenger experiences while upholding NSW TrainLink values. A safety-critical mindset is essential in this fast-paced environment.

Qualifications

• Experience as a frontline leader guiding customer service teams.
• Ability to coach, develop and provide constructive feedback.
• Demonstrated resilience and calm under pressure in operational settings.

Responsibilities

• Lead the onboard team and oversee customer service, training, safety and operations.
• Mentor team to deliver exceptional passenger experiences and uphold values.
• Maintain safety-critical mindset and prioritize tasks to meet safety standards.
• Roster coordination with potential travel across NSW and shifts including weekends.

Skills

Leadership

Customer service

Communication

Problem solving

Empathy

Conflict resolution

Job description

Transport for NSW invites applications for a permanent full-time leadership role based at Central Depot, Haymarket. The position oversees customer service, safety training and operations, with travel across regional NSW and rostered shifts including weekends.

You’ll mentor the onboard team to deliver exceptional passenger experiences while upholding NSW TrainLink values. A safety-critical mindset is essential in this fast-paced environment.