Passenger Reduced Mobility (PRM) Agent

dnata; Sydney; On-site; AUD 30,000 - 44,000; Part time

Job summary

dnata in Sydney is seeking a Casual Passenger Reduced Mobility (PRM) Agent to support passengers who require additional assistance throughout their airport journey. You will provide professional and compassionate support, escorting customers safely and navigating the terminal.

This role offers on-the-job training, a friendly team environment, rostered shifts including early mornings, evenings, weekends and public holidays, and opportunities to develop within a leading global ground handler at

Qualifications

• Customer-focused and genuinely enjoy helping others.
• Able to remain calm and professional under pressure.

Responsibilities

• Escort passengers safely through the terminal.
• Operate mobility equipment as required.
• Assist passengers to check-in, security, gates, aircraft and baggage areas.
• Support passengers with belongings and baggage when needed.
• Assist connecting passengers to onward flights.
• Provide clear, respectful communication to passengers and airline staff.
• Work with Service Delivery Supervisors and airline teams for a seamless passenger experience.

Job description

Have you ever dreamed of working at the airport? Well this is your chance to join the world's leading Ground Handler at Sydney International Airport!

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development!

We are now recruiting for Casual Passenger Reduced Mobility (PRM) Agent's to support the customer experience.

As a PRM Agent, you will provide professional and compassionate assistance to passengers who require additional support throughout their airport journey.

Some of your duties include:

• Safely escort passengers throughout the terminal.
• Operate and manoeuvre mobility equipment as required.
• Assist passengers travelling to and from check-in, security, departure gates, aircraft and baggage collection areas.
• Support passengers with their personal belongings and baggage where its required.
• Assist connecting passengers to their onward flights.
• Provide clear, respectful and professional communication to passengers and airline representatives.
• Work closely with Service Delivery Supervisors, airline representatives and other airport teams to ensure a seamless passenger experience.
• Maintain a strong focus on safety, security and passenger wellbeing at all times.

To be successful in the role:

• Customer focused and genuinely enjoy helping others.
• Patient, empathetic and respectful when assisting passengers.
• Confident communicating with people from diverse backgrounds.
• Reliable, punctual and able to work as part of a team.
• Able to remain calm and professional under pressure.
• Well-presented and committed to delivering a high standard of service.
• Physically capable of standing, walking, pushing, pulling and manoeuvring wheelchairs for extended periods.

Note: This is a Casual opportunity, and you must be comfortable working rostered shifts, including early mornings, evenings, weekends and public holidays.

In return we offer you an opportunity to work for a growing and successful company with a friendly working environment and continuous support from our airport teams.

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages.