Casual PRM Airport Passenger Assistant

dnata; Sydney; On-site; AUD 30,000 - 44,000; Part time

Job summary

dnata in Sydney is seeking a Casual Passenger Reduced Mobility (PRM) Agent to support passengers who require additional assistance throughout their airport journey. You will provide professional and compassionate support, escorting customers safely and navigating the terminal.

This role offers on-the-job training, a friendly team environment, rostered shifts including early mornings, evenings, weekends and public holidays, and opportunities to develop within a leading global ground handler at

Qualifications

• Customer-focused and genuinely enjoy helping others.
• Able to remain calm and professional under pressure.

Responsibilities

• Escort passengers safely through the terminal.
• Operate mobility equipment as required.
• Assist passengers to check-in, security, gates, aircraft and baggage areas.
• Support passengers with belongings and baggage when needed.
• Assist connecting passengers to onward flights.
• Provide clear, respectful communication to passengers and airline staff.
• Work with Service Delivery Supervisors and airline teams for a seamless passenger experience.

Job description

dnata in Sydney is seeking a Casual Passenger Reduced Mobility (PRM) Agent to support passengers who require additional assistance throughout their airport journey. You will provide professional and compassionate support, escorting customers safely and navigating the terminal.

This role offers on-the-job training, a friendly team environment, rostered shifts including early mornings, evenings, weekends and public holidays, and opportunities to develop within a leading global ground handler at