Parts Representative

WesTrac; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid parental leave

Novated leasing

Income protection insurance

Retail discounts (600+ retailers)

Purchased leave

Free parking

Onsite café

Bootcamp and yoga

Job summary

WesTrac is seeking a Parts Representative to join our team in Sydney, supporting parts sales across Casula and Marsden Park. You will handle customer inquiries, process orders, and ensure timely delivery of parts while collaborating with sales and service colleagues to uphold branch success.

The role emphasizes accuracy, attention to detail, and a proactive approach to stock management and warehousing duties, with opportunities to grow within Australia’s leading Cat dealer network.

Qualifications

• Experience in high-level customer service.
• Forklift licence and warehousing experience desirable.
• Interest in technical/industrial products and services.
• Strong multitasking and problem-solving abilities.
• Good communication and interpersonal skills.

Responsibilities

• Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts
• Collaborate closely with sales and service teams to maintain high levels of customer satisfaction and support branch success
• Handle inbound order calls, process data, and interpret parts requirements
• Follow up on customer inquiries to meet their needs
• Conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts

Skills

Customer service

Forklift licence

Technical/industrial products

Problem-solving

MS Office

Communication skills

Job description

Join the WesTrac team as a Parts Representative! We're seeking a customer-focused and motivated individual to support our parts sales operations and deliver exceptional service to our customers. This full-time position operates Monday to Friday and is based across our Casula and Marsden Park branches.

In this role, you will be at the forefront of our part sales operations and will work closely with our sales and service teams to maintain high levels of customer satisfaction and support the overall success of the branch.

This is a fantastic opportunity for those passionate about the heavy machinery industry and eager to grow their career with a leading company. At WesTrac, we value teamwork, innovation, and a commitment to excellence. If you have a passion for customer service and a keen eye for detail, we’d love to hear from you!

Key Responsibilities

• Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts
• Collaborate closely with sales and service teams to maintain high levels of customer satisfaction and support branch success
• Handle inbound order calls, process data, and interpret parts requirements
• Follow up on customer inquiries to meet their needs
• Conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts

Skills and Experience

• Previous experience in a high-level customer service role
• Forklift licence and warehousing experience desirable
• An aptitude and interest in technical/industrial products/services
• Problem-solving skills and the ability to manage multiple tasks
• Intermediate computer literacy skills – MS Office and internet-based applications
• Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.