Administrator - Service Operations

WesTrac; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Parental Leave

Novated Leasing

Income Protection

Employee Discounts

Free parking

Onsite café

Job summary

WesTrac Casula is seeking an experienced Administrator to join the team on a Monday-Friday full-time basis. Reporting to the Branch Manager, the Administrator is the first point of contact for the branch and will assist customers with enquiries while providing high-quality administrative support to day-to-day operations.

You will handle tasks including site mobilisations, inductions, payroll-related reporting, and fostering continuous improvement, with a focus on accuracy and timely delivery.

Qualifications

• Demonstrated experience within an administration position.
• Excellent customer service skills with the ability to develop strong positive relationships with customers.
• Proven ability to work under pressure and manage multiple priorities at once.
• Excellent communication skills including written, verbal, and interpersonal.

Responsibilities

• Complete general administration duties including data entry, filing and record management.
• Manage merchandise sales, stock control and inventory replenishment to ensure product availability and a positive customer experience.
• Administer payroll related reporting including accurate entry, submission, and approval of timesheets.
• Communicate with internal and external stakeholders for purchase of goods and services.
• Arrange accommodation, travel and expense related activities for team members.
• Organise the scheduling and booking of required training and inductions for team members.

Skills

Administration experience

Customer service

Prioritisation under pressure

Communication skills

Job description

Our Casula branch is seeking an experienced Administrator to join their team on a Monday-Friday fulltime basis.

Reporting to the Branch Manager, the Administrator is the first point of contact for the branch. This role will be responsible for assisting customers with enquiries and providing high-quality administrative support. The successful candidate will support day to day operations, including, general administration, site mobilisations, induction requirements and fostering ongoing improvement.

Key Responsibilities

• Complete general administration duties including data entry, filing and record management
• Manage merchandise sales, stock control and inventory replenishment to ensure product availability and a positive customer experience
• Administer payroll related reporting including accurate entry, submission, and approval of timesheets
• Communicate with internal and external stakeholders for purchase of goods and services
• Arrange accommodation, travel and expense related activities for team members
• Organise the scheduling and booking of required training and inductions for team members

Skills and Experience

• Demonstrated experience within an administration position
• Excellent customer service skills with the ability to develop strong positive relationships with customers
• Proven ability to work under pressure and manage multiple priorities at once
• Excellent communication skills including written, verbal, and interpersonal

Why WesTrac?

At WesTrac, we’re Made for More more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat technology and future‑focused capabilities. As one of the world's largest authorised Cat dealers, you'll be part of an industry leader shaping what's next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness - Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award‑winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks - Free parking, onsite café, bootcamp and yoga available at certain locations

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.