Parts Interpreter - Agricultural Equipment

Honeycombes Sales & Service; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive remuneration package

Staff discounts

Career development opportunities

John Deere Certified Technician option

Family-owned Australian business

Job summary

Honeycombes Sales and Service is seeking a permanent full-time Parts Interpreter at our Cairns branch. You will interpret customer parts needs for agricultural machinery, handle counter, email and phone inquiries, and deliver high levels of service with quick responses.

Your role includes stock monitoring, invoicing, and assisting with freight and stocktakes, while building relationships with customers and freight providers. Forklift duties and in-house software familiarity are valued.

Qualifications

• Experience in parts sales or parts interpretation in agricultural machinery.
• Strong customer service and communication abilities.
• Familiarity with office software and in-house systems.
• Forklift operation and safety awareness are desirable.

Responsibilities

• Interpret and process customer parts requirements for agricultural machinery and equipment.
• Manage all aspects of parts sales including sourcing, ordering and invoicing.
• Maintain strong product knowledge and provide timely customer service.
• Develop and sustain relationships with customers and freight providers.
• Record and follow up on customer enquiries and leads.
• Monitor stock levels, assist with stocktakes and ensure stock quality.
• Assist with freight administration and forklift operations.
• Track customer trends and communicate insights to the Parts Manager.
• Comply with company policies, health and safety standards and procedures.

Skills

Customer service

Communication skills

Forklift licence

Microsoft Office

Tools

In-house computer programs

Job description

OUR ROLE

The Parts Interpreter role is a permanent full-time position based in our Cairns branch.

As a Parts Interpreter, you will be responsible for interpreting customers’ parts requirements for agricultural machinery and equipment, at the counter, via email and over the phone. You will enjoy providing a high level of customer service, and take pride in maintaining quick response times and supporting the continuous review of processes and systems to improve efficiency.

Key responsibilities include, but are not limited to:

• Interpret and process customer parts requirements for agricultural machinery and equipment, leaving no stone unturned to deliver a result.
• Manage all aspects of parts sales, including sourcing, ordering, and invoicing.
• Maintain strong product knowledge and provide professional, timely customer service.
• Develop and sustain positive customer and freight provider relationships.
• Accurately record and follow up on customer enquiries and leads.
• Monitor stock levels, ensure cleanliness and saleable condition, and participate in stocktakes.
• Assist with freight administration and loading/unloading using a forklift.
• Track customer trends and communicate insights to the Parts Manager.
• Ensure compliance with company policies, health and safety standards, and workplace procedures.
• Support additional tasks and participate in training as reasonably requested.

ABOUT YOU:

• Previous Parts experience within the Agricultural industry (which will put you straight to the top of the list!)
• An understanding of, or a background in Agriculture will be highly regarded
• Excellent customer service and communication skills
• Ability to quickly learn our in-house computer programs
• Working knowledge of the Microsoft Office suite of programs
• A preparedness to work outside of normal business hours if required
• Forklift licence is highly desirable
  

In return, we can offer you:

• An attractive remuneration package and staff discounts
  
• Career opportunities through ongoing development opportunities, in-house and with John Deere
• Opportunity to become a nationally recognised John Deere Certified Technician!
• A rewarding and stable career with a family-owned Australian business
• A spot in a genuinely, caring team who build up one another for success
  

OUR COMPANY

Honeycombes Sales and Service is an established Australian owned company and leading distributor of Agricultural, Lawn & Garden, Trucks, and Industrial machinery. Over the course of 110 years, our team has evolved to encompass seven (7) full-service branches throughout North Queensland, supplying and supporting our customers through industry leading products and innovative solutions.

We believe in making it easy for customers, so they can focus on what they do best.

This is a unique opportunity for an experienced Parts Interpreter to join our team.

Honeycombes Sales and Service value diversity and inclusion. We encourage all suitable applicants to apply for our role.

Please note, the successful candidate will be required to participate in drug and alcohol testing.