Parts Interpreter - Agricultural Equipment

Honeycombes Sales & Service; Ingham; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Wellbeing platform (Pirkx)

Career development opportunities (John

John Deere certification opportunities

Career opportunities with John Deere

Job summary

Honeycombes Sales and Service in Ingham is seeking a permanent full-time Parts Interpreter. You will interpret customer parts requirements for agricultural machinery at the counter, by email and over the phone, delivering prompt, high-quality service.

You will manage parts sales, stock levels, freight, and assist with forklift duties. The role rewards reliability, strong product knowledge, and a team-focused environment within a family-owned Australian business.

Qualifications

• Parts experience within Agriculture.
• Excellent customer service and communication skills.
• Ability to quickly learn in-house computer programs.
• Working knowledge of Microsoft Office.
• Forklift licence is highly desirable.

Responsibilities

• Interpret and process customer parts requirements for agricultural machinery and equipment, leaving no stone unturned to deliver a result.
• Manage all aspects of parts sales, including sourcing, ordering, and invoicing.
• Maintain strong product knowledge and provide professional, timely customer service.
• Develop and sustain positive customer and freight provider relationships.
• Accurately record and follow up on customer enquiries and leads.
• Monitor stock levels, ensure cleanliness and saleable condition, and participate in stocktakes.
• Assist with freight administration and loading/unloading using a forklift.
• Track customer trends and communicate insights to the Parts Manager.
• Ensure compliance with company policies, health and safety standards, and workplace procedures.
• Support additional tasks and participate in training as reasonably requested.

Skills

Parts experience (Agricultural)

Customer service

Forklift licence

Microsoft Office

In-house computer programs

Job description

OUR ROLE

The Parts Interpreter role is a permanent full-time position based in our Ingham branch.

As a Parts Interpreter, you will be responsible for interpreting customers’ parts requirements for agricultural machinery and equipment, at the counter, via email and over the phone. You will enjoy providing a high level of customer service, and take pride in maintaining quick response times and supporting the continuous review of processes and systems to improve efficiency.

Key responsibilities include, but are not limited to:

• Interpret and process customer parts requirements for agricultural machinery and equipment, leaving no stone unturned to deliver a result.
• Manage all aspects of parts sales, including sourcing, ordering, and invoicing.
• Maintain strong product knowledge and provide professional, timely customer service.
• Develop and sustain positive customer and freight provider relationships.
• Accurately record and follow up on customer enquiries and leads.
• Monitor stock levels, ensure cleanliness and saleable condition, and participate in stocktakes.
• Assist with freight administration and loading/unloading using a forklift.
• Track customer trends and communicate insights to the Parts Manager.
• Ensure compliance with company policies, health and safety standards, and workplace procedures.
• Support additional tasks and participate in training as reasonably requested.

ABOUT YOU:

• Previous Parts experience within the Agricultural industry (which will put you straight to the top of the list!)
• An understanding of, or a background in Agriculture will be highly regarded
• Excellent customer service and communication skills
• Ability to quickly learn our in-house computer programs
• Working knowledge of the Microsoft Office suite of programs
• A preparedness to work outside of normal business hours if required
• Forklift licence is highly desirable

In return, we can offer you:

• An attractive remuneration package and staff discounts
• Access to an employee wellbeing and benefits platform where you can enjoy many Pirkx!
• Career opportunities through ongoing development opportunities, in-house and with John Deere
• Opportunity to become a nationally recognised John Deere Certified Technician!
• A rewarding and stable career with a family-owned Australian business
• A spot in a genuinely, caring team who build up one another for success

OUR COMPANY

Honeycombes Sales and Service is an established Australian owned company and leading distributor of Agricultural, Lawn & Garden, Trucks, and Industrial machinery. Over the course of 110 years, our team has evolved to encompass seven (7) full-service branches throughout North Queensland, supplying and supporting our customers through industry leading products and innovative solutions.

We believe in making it easy for customers, so they can focus on what they do best.

This is a unique opportunity for an experienced Parts Interpreter to join our team.

Should you require any additional information or have any questions, please contact the HR team on [phone] or [e-mail]

Honeycombes Sales and Service value diversity and inclusion. We encourage all suitable applicants to apply for our role.

Connect with us on social media or check us out at www.honeycombes.com.au

Please note, the successful candidate will be required to participate in drug and alcohol testing.