Parts Interpreter

Honeycombes Sales & Service; Townsville City; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Remuneration package

Staff discounts

Career development

Team-oriented culture

Job summary

Honeycombes Sales & Service in Townsville is seeking a Parts Interpreter to join our Truck Centre team. This permanent full-time role focuses on interpreting parts requirements for heavy machinery and equipment at the counter, by email and over the phone, while delivering high levels of customer service.

You will manage parts sales, keep stock accurate, support freight processes and work with forklift as needed.

Qualifications

• Previous Parts experience within the Heavy Commercial Vehicle industry.
• Understanding of, or background in Agriculture Heavy Commercial Vehicle understood.
• Excellent customer service and communication skills.
• Ability to quickly learn our in-house computer programs.
• Working knowledge of the Microsoft Office suite.
• Preparedness to work outside of normal business hours if required.
• Forklift licence is highly desirable.

Responsibilities

• Interpret and process customer parts requirements for heavy machinery and equipment, leaving no stone unturned to deliver a result.
• Manage all aspects of parts sales, including sourcing, ordering, and invoicing.
• Maintain strong product knowledge and provide professional, timely customer service.
• Develop and sustain positive customer and freight provider relationships.
• Accurately record and follow up on customer enquiries and leads.
• Monitor stock levels, ensure cleanliness and saleable condition, and participate in stocktakes.
• Assist with freight administration and loading/unloading using a forklift.
• Track customer trends and communicate insights to the Parts Manager.
• Ensure compliance with company policies, health and safety standards, and workplace procedures.
• Support additional tasks and participate in training as reasonably requested.

Skills

Parts experience

Customer service

Microsoft Office

Forklift licence

Job description

OUR ROLE

The Parts Interpreter role is a permanent full-time position based in our Townsville Truck Centre branch.

As a Parts Interpreter, you will be responsible for interpreting customers’ parts requirements for heavy machinery and equipment, at the counter, via email and over the phone. You will enjoy providing a high level of customer service, and take pride in maintaining quick response times and supporting the continuous review of processes and systems to improve efficiency.

Key responsibilities

• Interpret and process customer parts requirements for heavy machinery and equipment, leaving no stone unturned to deliver a result.
• Manage all aspects of parts sales, including sourcing, ordering, and invoicing.
• Maintain strong product knowledge and provide professional, timely customer service.
• Develop and sustain positive customer and freight provider relationships.
• Accurately record and follow up on customer enquiries and leads.
• Monitor stock levels, ensure cleanliness and saleable condition, and participate in stocktakes.
• Assist with freight administration and loading/unloading using a forklift.
• Track customer trends and communicate insights to the Parts Manager.
• Ensure compliance with company policies, health and safety standards, and workplace procedures.
• Support additional tasks and participate in training as reasonably requested.

ABOUT YOU:

• Previous Parts experience within the Heavy Commercial Vehicle industry (which will put you straight to the top of the list!)
• An understanding of, or a background in AgricultureHeavy Commercial Vehicle will be highly regarded
• Excellent customer service and communication skills
• Ability to quickly learn our in-house computer programs
• Working knowledge of the Microsoft Office suite of programs
• A preparedness to work outside of normal business hours if required
• Forklift licence is highly desirable

In return, we can offer you:

• An attractive remuneration package and staff discounts
• Career opportunities through ongoing development opportunities, in-house and with Hino and Iveco
• A rewarding and stable career with a family-owned Australian business
• A spot in a genuinely, caring team who build up one another for success

OUR COMPANY

Honeycombes Sales and Service is an established Australian owned company and leading distributor of Agricultural, Lawn & Garden, Trucks, and Industrial machinery. Over the course of 110 years, our team has evolved to encompass seven (7) full-service branches throughout North Queensland, supplying and supporting our customers through industry leading products and innovative solutions.

We believe in making it easy for customers, so they can focus on what they do best.

This is a unique opportunity for an experienced Parts Interpreter to join our team.

Honeycombes Sales and Service value diversity and inclusion. We encourage all suitable applicants to apply for our role.

Connect with us on social media or check us out at www.honeycombes.com.au

Please note, the successful candidate will be required to participate in drug and alcohol testing.