Parts Interpreter

Hitachi Construction Machinery Group; Milroy; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Salary package

Employee perks

Career growth

Supportive culture

Health insurance

Referral program

Parental leave

Training & development

Job summary

Hitachi Construction Machinery (Australia) Pty Ltd is seeking a Parts Interpreter - Construction to support customers with parts enquiries, quotations, orders and deliveries across the construction equipment sector.

You will manage parts enquiries, quotations, order processing, inventory coordination and identify opportunities to grow parts and construction equipment sales while contributing to branch administration and safety initiatives.

Qualifications

• Experience in customer service, parts sales, inventory, warehousing, or a similar role.
• Strong communication and relationship-building skills.
• Customer-focused with a proactive solutions mindset.
• Organised, detail-oriented, and able to manage multiple priorities.
• Comfortable using ERP systems such as Microsoft Dynamics.

Responsibilities

• Deliver outstanding customer service for parts enquiries, orders, quotations, and deliveries.
• Build strong relationships with customers in the construction equipment industry.
• Source, quote, invoice, and distribute parts accurately and efficiently.
• Maintain inventory accuracy and support warehouse operations.
• Champion workplace safety through active participation in WHS initiatives and maintaining a clean, organised work environment.
• Collaborate with internal teams to ensure customers receive timely and reliable service.
• Provide general branch administration and operational support as needed.

Skills

Customer service

Parts sales

Inventory

Warehousing

Organised

Attention to detail

Safety awareness

Multitasking

Customer-focused

Relationship-building

Communication

Safety & teamwork

Tools

Microsoft Dynamics

Job description

Hitachi Construction Machinery (Australia) Pty Ltd has a proud history of supporting Australia’s construction and mining industries with quality equipment, trusted service and strong customer partnerships.

With a national network of branches, workshops and service teams, we have built a strong presence across Australia over decades.

As we transition to LANDCROS, we are building on this proud legacy and entering an exciting new chapter - combining our experience and expertise with a renewed focus on innovation, technology and the future.

Reporting to the Parts Manager, the Parts Interpreter - Construction is an opportunity to play a key role in supporting customers across the construction and equipment sectors by delivering exceptional service, parts support, and sales solutions. This position is responsible for managing parts enquiries, quotations, order processing, inventory coordination, and identifying opportunities to grow parts and construction equipment sales.

About the Opportunity

As a key member of the team, your responsibilities will include:

• Deliver outstanding customer service and support for parts enquiries, orders, quotations, and deliveries.
• Build strong customer relationships with loyal customers in the construction equipment industry.
• Source, quote, invoice, and distribute parts accurately and efficiently.
• Maintain inventory accuracy and support warehouse operations when required.
• Champion workplace safety through active participation in WHS initiatives and maintaining a clean, organised work environment.
• Collaborate with internal teams to ensure customers receive timely and reliable service.
• Provide general branch administration and operational support as needed.

To be successful you will need:

• Experience in customer service, parts sales, inventory, warehousing, or a similar role.
• Strong communication and relationship-building skills.
• Customer-focused with a proactive and solutions-oriented mindset.
• Organised, detail-oriented, and able to manage multiple priorities.
• Comfortable using computer systems such as Microsoft Dynamics or similar ERP platforms.
• Committed to safety, teamwork, and delivering high-quality service.
• Flexible and willing to support a variety of branch and operational activities.

Hitachi Benefits - What's in it for you?

• Rewarding Salary Package: Competitive hourly rate + potential overtime + company biannual bonuses!
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life's important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.