Parts Interpreter

WesTrac Cat; Dubbo; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Income Protection Insurance

Discounted Health Insurance

Free parking

Job summary

WesTrac is seeking a motivated and customer-focused Parts Interpreter to join our Dubbo team. In this fast-paced role, you’ll identify parts requirements, provide accurate advice and ensure timely order fulfilment while delivering outstanding service to customers.

Working closely with customers, suppliers and internal teams, you’ll manage enquiries, process quotes and orders, and grow parts sales across the region.

Qualifications

• Experience in parts interpreting or parts sales is essential.
• Strong communication and relationship-building with a customer-first mindset.
• Proficiency with ERP/inventory systems and data accuracy is required.

Responsibilities

• Provide exceptional customer service and technical parts advice to external and internal customers.
• Process parts enquiries, quotes, sales orders and invoicing accurately and efficiently.
• Identify customer needs and proactively promote parts and service solutions.
• Build and maintain strong relationships to support repeat business.
• Collaborate with warehouse, service and sales teams for timely delivery and outcomes.
• Participate in rotating on-call roster and one Saturday shift per month.

Skills

Customer service

Parts interpretation

ERP systems

Attention to detail

Communication

Job description

Location: Dubbo, NSW, AU, 2830

About The Opportunity

WesTrac is seeking a motivated and customer-focused Parts Interpreter to join our Dubbo team. As a key member of the Parts department, you'll play an important role in delivering outstanding service to our customers by identifying parts requirements, providing accurate advice, and ensuring timely order fulfilment. Working closely with customers, suppliers and internal stakeholders, you'll help maximise equipment uptime by delivering efficient and reliable parts solutions. This is a fast-paced, customer-facing role that combines sales, administration and operational support. You'll be responsible for managing parts enquiries, processing orders, maintaining strong customer relationships and identifying opportunities to grow parts sales across the region. The position operates on a 50-hour work week, includes participation in a rotating on-call roster, and involves working one Saturday per month to support customer needs.

Key Responsibilities

• Provide exceptional customer service and technical parts advice to external and internal customers.
• Process parts enquiries, quotes, sales orders and invoicing accurately and efficiently.
• Identify customer needs and proactively promote parts and service solutions.
• Build and maintain strong relationships with customers to support repeat business and long-term growth.
• Work closely with warehouse, service and sales teams to ensure timely delivery of parts and positive customer outcomes.
• Participate in a rotating on-call roster and support branch operations through one Saturday shift per month.

Skills And Experience

• Previous experience in parts interpreting, parts sales, customer service or a similar role.
• Strong communication and relationship-building skills with a customer-first mindset.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Strong attention to detail and accuracy when processing orders, quotes and inventory information.
• Sound computer skills with experience using ERP, inventory or business management systems.
• Knowledge of the mining, construction, agricultural, automotive or heavy equipment industries will be highly regarded.

Why WesTrac?

At WesTrac, we’re Made for More-more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in-house RTO(50737), dedicated learning pathways, and hands-on experience with the latest Cat technology and future-focused capabilities. As one of the world’s largest authorised Cat dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What We Offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness - Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks - Free parking, onsite café, bootcamp and yoga available at certain locations

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.