Parts Sales Coordinator

WesTrac; Guildford; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Parental Leave

Secondary Carers Leave

Novated Leasing

Income Protection Insurance

Retail discounts

BUPA discounts

Fitness Passport / Gym access

Employee assistance program (EAP)

Internal Career Progression

Training & Flexibility

Referral bonus

Emergency Services Leave

Defence Force Reserves Leave

Employee Share Purchase Plan

Job summary

WesTrac in Guildford, Western Australia, is seeking a Part Sales Coordinator for a permanent full-time role. You will identify machine parts, handle enquiries and orders, and ensure timely delivery while supporting the sales team.

This customer-facing position requires strong admin skills and experience with inventory and warehouse systems; you will operate a 4 days on, 3 days off roster and contribute to efficient parts management.

Qualifications

• Customer service and sales experience within automotive or heavy industry.
• Parts identification experience or exposure to automotive/mining/heavy equipment industries.
• Ability to manage challenging customer situations with a solution-focused mindset.
• Strong administrative skills and proficiency across MF Office, inventory management and warehouse systems.

Responsibilities

• Deliver high-quality, customer-focused service by responding to phone and in-person enquiries.
• Accurately identify and source machine parts and coordinate timely delivery to meet customer needs.
• Process parts orders and enquiries promptly with attention to detail across systems.
• Resolve customer issues and support sales outcomes through problem-solving and collaboration with internal teams.

Skills

Customer service

Parts identification

Sales support

Problem solving

Attention to detail

Communication

Tools

Microsoft Office

Inventory management systems

Warehouse systems

Job description

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Under the guidance of the Part Sales Supervisor, the Part Sales Coordinator will join our Parts Sales team on a Permanant Full-Time basis at our Guildford, Parts Distribution Centre. In this pivotal customer-facing and phone-based role, you'll adeptly locate and identify machine parts, providing cost-effective solutions for swift delivery. Additionally, meticulous attention will be given to processing all parts orders and inquiries promptly and accurately.

Roster – 4 Days On, 3 Days Off (Sunday to Wednesday) 10.5 Hours / Day (Inc Meal Breaks)

What You'll Do:

• Deliver high-quality, customer-focussed service by responding to phone and in-person enquiries, ensuring a positive and seamless
• Accurately identify and source machine parts, providing cost-effective solutions and coordinating timely delivery to meet customer needs
• Process parts orders and enquiries promptly, maintaining attention to detail across systems such as inventory management and warehouse platforms
• Resolve customer issues and conflicts effectively while pro-actively supporting sales outcomes through problem-solving, negotiation and collaboration with internal teams.

Skills & Experience:

• Customer service and sales experience within automotive or heavy industry.
• Parts identification experience or exposure to the automotive, mining or heavy equipment industries and ability to recommend practical and cost-effective solutions
• Manage challenging customer situations calmly, applying a solution-focussed mindset to resolve issues quickly and professionally
• Strong administrative and system proficiency – with a high attention to detail, solid computer skills across MF Office, inventory management and warehouse systems.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.