Partner Success & Operations Coordinator

LEAP Legal Software, Inc.; Sydney; Hybrid; AUD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Wellbeing day

Gym membership

Dental plan

Weekly massages

Catered lunches

Zusammenfassung

LEAP is seeking a Marketplace Administrator in Sydney to join our fast-growing tech team. You will manage the Marketplace inbox, route partner enquiries, and support regional product teams through kick-offs and go-lives.

You will prepare partner agreements, maintain records, coordinate security assessments, review listings, and keep the knowledge base up to date. Flexible, hybrid work options and an inclusive culture.

Qualifikationen

• Experience in admin/ops/contracts or billing (2+ years).
• Excellent attention to detail and accurate record-keeping.
• Strong numerical skills; reconciliation and invoicing in Excel.
• Clear, friendly written communication with external partners.
• Ability to document clearly and keep materials current.
• Strong organisation and multi-partner management across regions.
• Comfortable working with CRM, e-signature, and document management tools.

Aufgaben

• Manage the Marketplace inbox and respond to partner enquiries.
• Route inquiries to regional product teams.
• Communicate decisions clearly and kindly.
• Support regional product teams with partner kick-off meetings and follow-ups.
• Prepare and send partner agreements and terms for signature.
• Keep contract and partner records complete, accurate and up to date.
• Track every partner from application through to go-live, and keep each one moving.
• Coordinate partner security assessments, including annual reassessments.
• Review each Marketplace listing against our requirements before launch.
• Coordinate go-live with our product and technical teams.
• Publish a regular Marketplace update for internal teams.
• Keep our Marketplace knowledge base up to date, including process guides, templates, FAQs and partner guidance.

Kenntnisse

Administration

Operations

Contracts

Billing

Excel

Communication

Documentation

Organisational skills

Tools

CRM systems

E-signature tools

Document management

Jobbeschreibung

LEAP is seeking a Marketplace Administrator in Sydney to join our fast-growing tech team. You will manage the Marketplace inbox, route partner enquiries, and support regional product teams through kick-offs and go-lives.

You will prepare partner agreements, maintain records, coordinate security assessments, review listings, and keep the knowledge base up to date. Flexible, hybrid work options and an inclusive culture.