Partner Operations Coordinator - Marketplace

LEAP Legal Software; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid work in Sydney

Free gym membership

Weekly massages at office

Catered lunch and breakfast

Job summary

LEAP Legal Software, a leading LegalTech company, is looking for an experienced administrator to join our Marketplace team in Sydney on a hybrid basis. You’ll manage partner enquiries, coordinate contracts, and keep partner records up to date while supporting cross-regional collaboration.

You will work with CRM tools, e-signature platforms and document management systems, ensuring accurate invoicing, reporting and timely partner communications across regions.

Qualifications

• Experience in administration, operations, contracts or billing role (2+ years).
• Excellent attention to detail and accurate record-keeping.
• Confident with numbers and reconciling reports.
• Clear written communication with external partners.
• Strong organisational skills to manage multiple partners.

Responsibilities

• Manage the Marketplace inbox and respond to partner enquiries promptly.
• Route enquiries to regional product teams and communicate decisions clearly.
• Support kick-off meetings and follow-ups with partner teams.
• Prepare and send partner agreements and terms for signature.
• Keep contract and partner records complete and up to date.
• Track partners from application to go-live and ensure momentum.
• Coordinate partner security assessments and annual reassessments.
• Review Marketplace listings against requirements before launch.

Skills

Administration

Operations

Contract management

Billing

Attention to detail

Excel

Written communication

Record keeping

Cross-regional coordination

CRM tools

Tools

CRM systems

E-signature platforms

Document management tools

Job description

About LEAP

LEAP is the leading provider of Legal Practice Management Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop, and support is used by more than 71,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Marketplace team

Our Marketplace connects LEAP with the products law firms already rely on, from accounting and payments to document automation and client communication. When those tools work smoothly with LEAP, our customers spend less time switching between systems and more time helping the people who need them.

What you'll do

Partner enquiries and routing

• Manage the Marketplace inbox and respond to partner enquiries and applications promptly.
• Route each enquiry to the right regional product team.
• Communicate decisions to partners clearly and kindly.
• Support regional product teams with partner kick-off meetings and follow-up.
• Prepare and send partner agreements and terms for signature.
• Keep contract and partner records complete, accurate and up to date.
• Track every partner from application through to go-live, and keep each one moving.
• Coordinate partner security assessments, including annual reassessments.
• Review each Marketplace listing against our requirements before launch.
• Coordinate go-live with our product and technical teams.
• Publish a regular Marketplace update for internal teams.
• Keep our Marketplace knowledge base up to date, including process guides, templates, FAQs and partner guidance.

What you'll bring

• Proven experience in an administration, operations, contracts or billing role (suggest 2+ years; adjust to budget).
• Excellent attention to detail, with the discipline to keep records, contracts and invoices accurate.
• Confident with numbers: comfortable reconciling usage reports and preparing invoices in Excel.
• Clear, friendly written communication with external partners, and the confidence to follow up persistently.
• A knack for clear, practical documentation, and the habit of keeping it current.
• Strong organisation: you can run many partners at different stages at once, and know what's next for each.
• Comfortable working with colleagues across regions and time zones, and with sensitive commercial information.
• Working knowledge of CRM, e-signature and document management tools, or the ability to pick them up quickly.

You are the type of person who

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

Why join LEAP?

• Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
• Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Flexible and hybrid working. We'd like to find this person in Sydney, but we want you to work in a way that suits you and we're open to flexible arrangements that support you.
• Grow your career with us. Our founder Christian Beck has been building legal tech businesses for over 30 years. There are opportunities galore to expand your career based on where your interests lie. We're not afraid to pivot based on market conditions - you will always have the opportunity to stay ahead of the curve and do your best work here.
• Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
• We value your well-being - enjoy an additional paid wellbeing day every year, free gym membership, corporate dental plan and weekly massages in the office.
• Work in a new, beautiful office space - with a catered lunch and breakfast every week, fully stocked kitchen and an on-site barista.
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence.