Partner Hospitality Operations Specialist (Men’s RWC 2027)

Rugby World Cup Australia; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Rugby World Cup Australia is seeking a Partner Hospitality Operations Specialist to deliver premium experiences for partners, sponsors and guests during the Men's Rugby World Cup 2027. You will coordinate hospitality programmes, manage ticketing, accreditation and guest services while aligning with commercial and venue teams.

Based in Sydney, this fixed-term full-time role offers hybrid working and transitions to full-time in-office as the tournament approaches.

Qualifications

• At least 2 years in hospitality, events, sport, tourism or customer service.
• Strong bookings, ticket allocations and accreditation experience.
• Excellent organisational and time management skills.
• Experience in major sporting events or premium hospitality preferred.

Responsibilities

• Coordinate partner hospitality programmes within budget.
• Manage hospitality ticket inventories and allocations.
• Administer guest registration, bookings and communications.
• Prepare operational plans, guest manifests, seating allocations and reports.
• Provide event-day and tournament-time support as a key contact for partners and guests.

Skills

Hospitality administration

Guest services

Stakeholder management

Time management

Organisational skills

Event coordination

Communication skills

Tools

Excel

Job description

Rugby World Cup Australia (RWCA) is looking for a Partner Hospitality Operations Specialist to help deliver the Men's Rugby World Cup 2027.

The Role

Reporting to the Head of Hospitality & Premium Experiences, you will help deliver exceptional hospitality experiences for partners, sponsors and key stakeholders, managing guest services, hospitality allocations, ticketing, accreditation and operations.

You will work with commercial partners, Rugby World Cup Experiences (RWCE), venue teams, suppliers and internal teams.

Key Responsibilities

• Coordinate partner hospitality programmes, ensuring contractual entitlements are delivered within budget
• Manage hospitality ticket inventories and allocations
• Administer guest registration, booking systems and guest communications
• Prepare operational plans, guest manifests, seating allocations and reports
• Provide event-day and tournament-time support as a key point of contact for partners and guests

About You

• At least 2 years' experience in hospitality, events, sport, tourism, corporate guest programmes or customer service (mandatory)
• Strong hospitality administration skills, including bookings, ticket allocations and accreditation
• Excellent organisational and time management skills
• Strong stakeholder management and communication skills
• Advanced Microsoft Office skills, particularly Excel
• Experience in major sporting events or premium hospitality is highly regarded

Key Details

• Location: Sydney CBD, Australia
• Contract: Full-time fixed-term contract, February 2027 to November 2027
• Hybrid working (four days a week in the office), moving to full-time in the office as the tournament approaches
• Applicants must be able to obtain their own unlimited working rights in Australia; no relocation package is offered
• Applications: CV (maximum three pages); a two-stage interview process will take place in the Sydney office
• Closing date: 17 November 2026