Fan Services & Precinct Activations Lead (Men’s RWC 2027)

Rugby World Cup Australia; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Rugby World Cup Australia invites applications for a Fan Services & Precinct Activations Lead to join the Fan Experience team for the Men''s Rugby World Cup 2027. Reporting to the Fan Services & Precinct Activations Manager, you will support planning, coordination and delivery of fan services programmes and stadium precinct activations to enhance the spectator journey inside and around venues.

You will collaborate with host cities, venues, agencies and commercial partners to ensure

Qualifications

• 2–3 years' experience delivering major sporting events or large-scale public events
• Experience coordinating multi-stakeholder projects
• Knowledge of accessibility or guest experience is advantageous
• Strong organizational and communication skills
• Proactive, team-oriented approach
• Willingness to travel and work evenings and weekends

Responsibilities

• Support planning and delivery of Fan Services and accessibility
• Maintain fan journey maps and planning docs
• Champion inclusivity across Fan Services
• Contribute to precinct activation planning and sponsor activations
• Coordinate project plans and action registers

Skills

Stakeholder management

Organizational skills

Communication skills

Team player

Travel flexibility

Job description

Rugby World Cup Australia (RWCA) is looking for a Fan Services & Precinct Activations Lead to join its Fan Experience team for the Men's Rugby World Cup 2027.

The Role

Reporting to the Fan Services & Precinct Activations Manager, you will support the planning, coordination and delivery of fan services programmes and stadium precinct activations that enhance the spectator journey inside and around tournament venues.

You will work with internal teams, host cities, venues, agencies and commercial partners.

Key Responsibilities

• Support the planning and delivery of Fan Services, including accessibility, stadium information and general public services
• Maintain fan journey maps and planning documentation
• Champion inclusivity and accessibility across Fan Services
• Contribute to precinct activation planning, including entertainment, sponsor activations and cultural programming
• Coordinate project plans, timelines and action registers

About You

• 2-3 years' experience delivering major sporting events, live events, festivals or large-scale public events
• Experience supporting multi-stakeholder projects
• Knowledge of accessibility, guest experience or event operations is advantageous
• Strong organisational and communication skills
• A proactive, team-oriented approach
• Flexibility to travel and work evenings and weekends

Key Details

• Location: Sydney, Brisbane, Melbourne, Perth or Adelaide, Australia
• Contract: Full-time fixed-term contract, February 2027 to November 2027
• Hybrid working (four days a week in the office), moving to full-time in the office as the tournament approaches
• Applicants must be able to obtain their own unlimited working rights in Australia; no relocation package is offered
• Applications: CV (maximum three pages); a two-stage interview process will take place in the Sydney office
• Closing date: 17 November 2026