Participant Support Specialist

Www.chandlermacleod.com; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Chandler Macleod is recruiting for multiple Business Support Officer opportunities. You will support participants through key stages, deliver quality customer service and help achieve positive outcomes in a full-time, office-based contract.

As a Participant Support Officer, you will manage a diverse workload, resolve enquiries, and use multiple systems to review information, assess matters and ensure timely actions.

Qualifications

• Exceptional communication and interpersonal skills with the ability to engage diverse stakeholders.
• Strong customer service experience in a high-volume environment.
• Excellent organisation and the ability to manage competing priorities.
• Analytical and problem-solving capabilities; careful handling of data and documentation.
• Experience interpreting policies, procedures or legislative frameworks.
• Confidence using Microsoft Office and navigating multiple systems.

Responsibilities

• Manage participant-related enquiries and provide accurate information and support.
• Conduct reviews of participant information and maintain records across multiple systems.
• Make outbound calls to participants, providers and stakeholders to gather information and progress matters.
• Assess and action participant requests in line with legislation, policies and operational guidelines.
• Escalate complex issues and contribute to achieving team service delivery outcomes.
• Assist with process improvements, reporting activities and project-related initiatives.
• Work collaboratively with team members to share knowledge and support continuous improvement.

Skills

Communication

Customer service

Organisational skills

Analytical thinking

Attention to detail

Policy interpretation

MS Office

Tools

Microsoft Office

Job description

Chandler Macleod is recruiting for multiple Business Support Officer opportunities. You will support participants through key stages, deliver quality customer service and help achieve positive outcomes in a full-time, office-based contract.

As a Participant Support Officer, you will manage a diverse workload, resolve enquiries, and use multiple systems to review information, assess matters and ensure timely actions.