Participant Services & Operations Specialist

Www.chandlermacleod.com; Richmond Shire; On-site; AUD 60,000 - 75,000; Full time

Job summary

Chandler Macleod is recruiting on behalf of our client for multiple Business Support Officer opportunities. This is a rewarding role where you'll play an important part in supporting participants through key stages of their journey, delivering quality customer service and helping to achieve positive outcomes.

You'll manage a diverse workload in a collaborative, fast-paced environment, handling administrative and operational tasks while engaging with participants, providers and stakeholders

Qualifications

• Experience in administration, customer service, contact centres, case management, human services, health, government or community services environments.
• Ability to handle sensitive information with professionalism and confidentiality.
• Demonstrated resilience, adaptability and commitment to delivering positive customer outcomes.
• A collaborative team player with a proactive approach to learning and continuous improvement.

Responsibilities

• Manage participant-related enquiries and provide accurate information and support.
• Conduct reviews of participant information and maintain records across multiple systems.
• Make outbound calls to participants, providers and stakeholders to gather information and progress matters.
• Assess and action participant requests in line with legislation, policies and operational guidelines.
• Escalate complex issues where required and contribute to achieving team service delivery outcomes.
• Assist with process improvements, reporting activities and project-related initiatives.
• Work collaboratively with team members to share knowledge, provide feedback and support continuous improvement.

Skills

Customer service

Administration

MS Office

Stakeholder engagement

Data entry

Tools

Microsoft Office

Job description

Chandler Macleod is recruiting on behalf of our client for multiple Business Support Officer opportunities. This is a rewarding role where you'll play an important part in supporting participants through key stages of their journey, delivering quality customer service and helping to achieve positive outcomes.

You'll manage a diverse workload in a collaborative, fast-paced environment, handling administrative and operational tasks while engaging with participants, providers and stakeholders