Participant Support & Outcomes Coordinator

Www.chandlermacleod.com; Newcastle City Council; On-site; AUD 65,000 - 85,000; Full time

Job summary

Chandler Macleod is recruiting for multiple Business Support Officer opportunities. The role supports participants through key stages of their journey, delivering quality customer service and helping achieve positive outcomes.

It involves managing a diverse workload across administrative, operational and customer-focused tasks with participants, providers and stakeholders across Australia. This is a full-time, office-based labour hire contract where you will review information, assess matters,

Qualifications

• Experience in administration, customer service, contact centres, case management, human services, health, government or community services environments.
• Ability to handle sensitive information with professionalism and confidentiality.
• Demonstrated resilience, adaptability and commitment to delivering positive customer outcomes.
• A collaborative team player with a proactive approach to learning and continuous improvement.

Responsibilities

• Manage participant-related enquiries and provide accurate information and support.
• Conduct reviews of participant information and maintain records across multiple systems.
• Make outbound calls to participants, providers and stakeholders to gather information and progress matters.
• Assess and action participant requests in line with legislation, policies and operational guidelines.
• Escalate complex issues where required and contribute to achieving team service delivery outcomes.
• Assist with process improvements, reporting activities and project-related initiatives.
• Work collaboratively with team members to share knowledge, provide feedback and support continuous improvement.

Job description

Chandler Macleod is recruiting for multiple Business Support Officer opportunities. The role supports participants through key stages of their journey, delivering quality customer service and helping achieve positive outcomes.

It involves managing a diverse workload across administrative, operational and customer-focused tasks with participants, providers and stakeholders across Australia. This is a full-time, office-based labour hire contract where you will review information, assess matters,