Participant Support Specialist

Www.chandlermacleod.com; City of Playford; On-site; AUD 50,000 - 65,000; Full time

Job summary

Chandler Macleod is recruiting on behalf of our client for multiple Business Support Officer opportunities. This is a rewarding role where you'll play an important part in supporting participants through key stages of their journey, delivering quality customer service and helping to achieve positive outcomes.

Working within a collaborative and fast-paced environment, you will manage a variety of administrative, operational and customer-focused tasks while engaging with participants, providers

Qualifications

• Excellent communication and interpersonal skills required.
• Strong customer service experience in a high-volume environment.
• Ability to remain calm, professional and solution-focused in challenging situations.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong analytical and problem-solving capabilities.
• High attention to detail when handling data and documentation.
• Experience interpreting policies, procedures or legislative frameworks.
• Confidence using Microsoft Office and navigating multiple systems.

Responsibilities

• Manage participant-related enquiries and provide accurate information and support.
• Conduct reviews of participant information and maintain records across multiple systems.
• Make outbound calls to participants, providers and stakeholders to gather information and progress matters.
• Assess and action participant requests in line with legislation, policies and operational guidelines.
• Escalate complex issues when required and contribute to service delivery outcomes.
• Assist with process improvements, reporting activities and project-related initiatives.
• Work collaboratively with team members to share knowledge and support continuous improvement.

Skills

Communication

Customer service

Organisational skills

Analytical thinking

Attention to detail

Policy interpretation

MS Office proficiency

Systems navigation

Job description

Chandler Macleod is recruiting on behalf of our client for multiple Business Support Officer opportunities. This is a rewarding role where you'll play an important part in supporting participants through key stages of their journey, delivering quality customer service and helping to achieve positive outcomes.

Working within a collaborative and fast-paced environment, you will manage a variety of administrative, operational and customer-focused tasks while engaging with participants, providers