Participant Support Coordinator

Www.chandlermacleod.com; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Job summary

Chandler Macleod is recruiting for multiple Business Support Officer opportunities. The role supports participants through key journey stages, delivering quality service and positive outcomes. Based in Australia, the position is full-time and office-based, requiring strong communication and organisational skills.

You will handle inquiries, review information, and use various systems to ensure timely, accurate actions while working with participants, providers and stakeholders across Australia.

Qualifications

• Excellent communication and interpersonal skills with diverse stakeholders.
• Strong customer service experience in high-volume environments.
• Calm, professional and solution-focused in sensitive situations.
• Excellent organisational and data/document handling skills.
• Experience interpreting policies, procedures or legislative frameworks.
• Proficient with Microsoft Office and multiple systems.

Responsibilities

• Manage participant-related enquiries and provide accurate information and support.
• Review participant information and maintain records across systems.
• Make outbound calls to participants, providers and stakeholders to progress matters.
• Assess and action participant requests per legislation, policies and guidelines.
• Escalate complex issues when required and support service delivery outcomes.
• Assist with process improvements, reporting and project initiatives.
• Collaborate with team members to share knowledge and support continuous improvement.

Skills

Exceptional communication

Customer service

Calm under pressure

Organisational skills

Analytical thinking

Attention to detail

Policy interpretation

MS Office proficiency

Tools

Microsoft Office

Job description

Chandler Macleod is recruiting for multiple Business Support Officer opportunities. The role supports participants through key journey stages, delivering quality service and positive outcomes. Based in Australia, the position is full-time and office-based, requiring strong communication and organisational skills.

You will handle inquiries, review information, and use various systems to ensure timely, accurate actions while working with participants, providers and stakeholders across Australia.