Participant Support Specialist

Chandler Macleod Group; Newcastle City Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

Chandler Macleod Group is recruiting for multiple Business Support Officer opportunities to support participants through key stages of their journey and deliver quality customer service.

In a fast-paced, office-based environment, you will handle a variety of administrative tasks, engage with participants, providers and stakeholders, and ensure timely completion of actions with strong attention to detail.

Qualifications

• Experience in administration or customer service.
• Ability to handle sensitive information with confidentiality.
• Strong interpersonal and communication skills.
• Excellent organisational and time-management abilities.
• Ability to interpret policies, procedures or guidelines.

Responsibilities

• Manage participant-related enquiries and provide accurate information and support.
• Conduct reviews of participant information and maintain records across systems.
• Make outbound calls to gather information and progress matters.
• Assess and action participant requests in line with policies.
• Escalate complex issues and contribute to service delivery outcomes.
• Assist with process improvements, reporting and project initiatives.
• Collaborate with teammates to share knowledge and support improvement.

Skills

Communication

Customer service

Organization

Analytical skills

Problem solving

MS Office

Tools

Microsoft Office

Job description

Chandler Macleod Group is recruiting for multiple Business Support Officer opportunities to support participants through key stages of their journey and deliver quality customer service.

In a fast-paced, office-based environment, you will handle a variety of administrative tasks, engage with participants, providers and stakeholders, and ensure timely completion of actions with strong attention to detail.