Participant Support Officer — Frontline Government Services

Talent Corp; Swan Hill; On-site; AUD 75,000 - 79,000; Full time

Job summary

Talent is seeking a Participant Support Officer for Swan Hill and Bendigo, VIC, to provide front-of-house, customer service and administrative support in local office environments.

The role involves handling counter enquiries, coordinating appointments, data entry and ensuring matters are actioned accurately across business systems, with a strong emphasis on empathy and professionalism.

Qualifications

• Strong customer service or administration experience.

Responsibilities

• Provide counter/reception support, including participant enquiries and online/self-help support.
• Resolve customer enquiries, provide information and refer people to appropriate government or community services.
• Manage shared inboxes, appointments and telephone enquiries.
• Coordinate appointments and support accessible use of office facilities.
• Complete research, investigation and basic reporting activities.
• Undertake accurate data entry and ensure follow-up actions are completed.
• Receive and record complaints, feedback and other information in business systems.
• Communicate with internal and external stakeholders in a professional and supportive manner.

Skills

Customer service

Data entry

Communication

Attention to detail

Office administration

Prioritization

Empathy

Tools

Microsoft Office

CRM systems

Job description

Talent is seeking a Participant Support Officer for Swan Hill and Bendigo, VIC, to provide front-of-house, customer service and administrative support in local office environments.

The role involves handling counter enquiries, coordinating appointments, data entry and ensuring matters are actioned accurately across business systems, with a strong emphasis on empathy and professionalism.